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Table | Alias |
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StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
Logins Time - Total Duration
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Logins - Quantity
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Calls
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- Serviced
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Calls - Busy
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Calls - No Answer
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Auto Logoff - Total
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Auto Logoff - Busy
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Auto Logoff - No Answer
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Auto Logoff - Timed
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Call Time
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- Ø Duration
Formula Used | Description |
---|---|
AcdGetTalkingDurationAgent_Group / AcdGetAnsweredCallsAgent_Group | Total calls duration divided by the number of answered calls in the ACD group(s) in which the selected agent is logged in within a particular time slice |
Call Time - Max. Duration
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Call Time - Total Duration
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Break Time
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- Ø Duration
Formula Used | Description |
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AcdGetBreakingDurationAgent_Group / AcdGetBreakingCountAgent_Group | Breaking time divided by the number of Breaking Time in the current ACD group within a particular time slice |
Break Time - Max. Duration
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Break Time - Total Duration
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Post Call Time
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- Ø Duration
Formula Used | Description |
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AcdGetPostCallDurationAgent_Group / AcdGetPostCallCountAgent_Group | Total post call time divided by the number of Post Calls in the current ACD group within a particular time slice |
Post Call Time - Max. Duration
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Post Call Time - Total Duration
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Enquiry Time
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- Ø Duration
Formula Used | Description |
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AcdGetEnquiryCountAgent_Group / AcdGetEnquiryCountAgent_Group | Total enquiry time divided by the number of enquiries in the current ACD group within a particular time slice |
Enquiry Time - Max. Duration
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Ringing Time
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- Ø Duration
Formula Used | Description |
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AcdGetRingingDurationAgent_Group / AcdGetRingingCalls_Group | Total enquiry time divided by the number of enquiries in the current ACD group within a particular time slice |
Ringing Time - Max. Duration
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Ringing Time - Total Duration
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