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This report contains aggregated data for inbound and outbound calls to the selected service numbers over the time period and granularity chosen. Data is aggregated over the selected service numbers, and not presented individually per service number.
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Service Level Calculation
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Calls answered by agents within "ServiceLevelSeconds" measured from the time call entered the service numbers
All calls which were offered to the service numbers
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Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats:
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Sample Execution (Input)
Sample Report (Output)
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Columns
The following columns are provided.
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