Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

This report contains data about inbound calls cumulated per agents that are logged in to selected ACD groups within a particular time slice. While this report allows you to evaluate the performance - inbound - of agents registered in the groups specified in the input, theACD Agent Performance Report allows you to evaluate the performance - inbound - of agents by specifying them in the input.

Selection Criteria

...

Sample Execution (Input) → Sample Report (Output)

This report is optimised for the following output formats:

Status
subtletrue
colourRed
titlePDF
Status
subtletrue
colourBlue
titleHTML

Sample Execution (Input)

Image Removed

Sample Report (Output)

Image Removed

Columns

The following columns are provided.

...