...
This report contains data about inbound calls cumulated per agents that are logged in to selected ACD groups within a particular time slice. While this report allows you to evaluate the performance - inbound - of agents registered in the groups specified in the input, theACD Agent Performance Report allows you to evaluate the performance - inbound - of agents by specifying them in the input.
Selection Criteria
...
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats:
Status | ||||||
---|---|---|---|---|---|---|
|
Status | ||||||
---|---|---|---|---|---|---|
|
Sample Execution (Input)
Sample Report (Output)
Columns
The following columns are provided.
...