...
This report contains data - presented individually per agent - for inbound calls distributed to an agent via the selected ACD groups within a particular time slice. While this report allows you to evaluate the performance - inbound calls - of agents logged in the groups specified in the input, the report ACD Agent Performance Report allows you to evaluate the performance - inbound calls- of agents by specifying them in the input.
Selection Criteria
...
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats:
| Status | ||||||
|---|---|---|---|---|---|---|
|
| Status | ||||||
|---|---|---|---|---|---|---|
|
Sample Execution (Input)
Sample Report (Output)
Columns
The following columns are provided.
...