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Description
This report contains aggregated data for outbound calls made by the selected agents through the selected service numbers over the time period chosen. Data is aggregated over the selected service numbers, and presented individually per agent.
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The following columns are provided.
Legend
Table | Alias | |
|---|---|---|
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a | |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb | |
| StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b | |
| AcdStatisticsLogin (See also Table Reference - | StatisticsPartOAcdStatisticsLogin) | ologin |
Total Calls
OutboundTotalCalls
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Criteria Used | Description |
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SUM (IF b.dtWhisperEnd IS NULL THEN {b.dtCallEnd - b.dtCallConnect} ELSE {b.dtCallEnd - b.dtWhisperEnd}) WHERE o.ID = a.OID AND o.ID = b.OID AND AcdEventsID = b.AcdEventsID AND o.UsersID IS NOT NULL AND b.AcdEventsID IS NOT NULL AND b.dtCallConnect IS NOT NULL AND b.CONNRES = 1 | Total duration of outbound callbackcalls made by the selected agents through the selected service numbers and which where successfully connected to the destination within a particular time slice. |
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