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Description
The incoming calls report consists of two sections. The first section lists all calls received in ACD groups including calls forwarded from one group to another.
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This report is optimised for the following output formats:
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Column
Legend
Table | Alias |
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StatisticsPartA (See also Table Reference - |
o
a |
AcdStatisticsPartB (See also Table Reference - |
AcdB) ) |
acdb |
StatisticsPartB (See also Table Reference - |
StatisticsPartB ( |
B) ) |
b | |
AcdStatisticsLogin (See also Table Reference - AcdStatisticsLogin) | login |
Columns of the first area
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Columns of the second area (overflow)
Name | Value |
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ACD Group |
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Entry | Group name followed by the group number in brackets of the group from which the call was forwarded |
Rule | The following values can be present here:
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SRN (Origin) | See first table |
Calls - In Service
Include Page AcdB - AcdGetInServiceCallsByParam_GroupServiceNumber AcdB - AcdGetInServiceCallsByParam_GroupServiceNumber
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