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Criteria Used (see also B - ACD Agents KPIs ) | Description |
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b.bTransferAgent = 1 b.bTransferExternalNumber = 1 | Total inbound and outbound calls transferred by an agent to another agent or to an external number. |
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Criteria Used (see also B - ACD Agents KPIs ) | Description |
---|---|
b.bTransferAgent = 1 b.bTransferExternalNumber = 1 | Total inbound and outbound calls transferred by an agent to another agent or to an external number. |
...