...
Criteria Used (see also A - Service Number KPIs ) | Description |
|---|---|
acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 ) a.bCallerHangup = 1 acdb.dtAgentConnect IS NULL | The total number of inbound and outbound calls that were made through a service number within a particular time slice and were hung up by the caller before reaching an agent. See also Value Reference - AcdGroupEndReasons |
...