A - AcdGetTotalTimeHangupCalls_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

a.bCallerHangup = 1

acdb.dtAgentConnect IS NULL

The total number of inbound and outbound calls that were made through a service number within a particular time slice and were hung up by the caller before reaching an agent.

See also Value Reference - AcdGroupEndReasons

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