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Sv translation
languageen

AcdB - AcdGetRingingDurationMaxAgent_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

max (b. dtCallConnect - b.dtCallStart)

acdb.bOutbound = 0

Maximum duration of ringing time on the phone line of the current agent in the ACD group(s) in which he is logged in within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetRingingDurationMaxAgent_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

max (b. dtCallConnect - b.dtCallStart)

acdb.bOutbound = 0

Durée maximale de sonnerie sur la ligne de l'agent sélectionné dans le (s) groupe (s) ACD dans lequel il est connecté dans une tranche de temps particulière.