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Sv translation
languageen

AcdB - AcdGetPostCallCountAgent_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

AND b.PostCallInterval > 0

AND b.CONNRES = 1

The amount of time the current agent was in a status manual postcall and/or automatic postcall after the end of the call flow in the ACD group(s) in which he was logged in within a particular time slice.

See also Value Reference - CONNRES


Sv translation
languagefr

AcdB - AcdGetPostCallCountAgent_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

acdb.bOutbound = 0

AND b.PostCallInterval > 0

AND b.CONNRES = 1

Combien de fois l'agent sélectionné a été dans un statut post-appel manuel et/ou post-appel automatique après la fin du flux d'appels dans le (s) groupe (s) ACD dans lequel (s) il était connecté dans une tranche de temps particulière.