Versions Compared

Old Version 2

changes.mady.by.user jtel Support

Saved on

compared with

New Version 3

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Sv translation
languageen

AcdB - AcdGetHangupsQueue_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

a.bCallerHangup = 1

acdb.dtGroupEnd IS NOT NULL

acdb.dtQueueStart IS NOT NULL

acdb.dtAgentConnect IS NULL

The total number of inbound calls which entered a group within a particular time slice and which were hung up in the queue by the caller.


...