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Sv translation
languageen

AcdB - AcdGetAgentBusyCalls_Group

Criteria Used (see also ACD Groups KPIs (AcdB))

Description

acdb.bOutbound = 0

b.CONNRES = 3

All inbound calls which entered an ACD group within a particular time slice and were not answered because all agent lines were busy.

See also Value Reference - CONNRES


Sv translation
languagefr

AcdB - AcdGetAgentBusyCalls_Group

Critères utilisés (voir aussi KPI des groupes ACD (AcdB))

Description

acdb.bOutbound = 0

b.CONNRES = 3

Tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps particulière et n'ont pas reçu de réponse car toutes les lignes d'agent étaient occupées.