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The following columns are provided.
Legend
Table | Alias | |||
|---|---|---|---|---|
StatisticsPartO StatisticsPartA (See also Table Reference - StatisticsPartOStatisticsPartA (A) ) | oa | |||
StatisticsPartB AcdStatisticsPartB (See also Table Reference - StatisticsPartB AcdStatisticsPartB (BAcdB) ) | bacdbStatisticsPartA | |||
| StatisticsPartB (See also Table Reference - | StatisticsPartAStatisticsPartB ( | AB) ) | ab | AcdStatisticsPartB|
| AcdStatisticsLogin (See also | Table Reference - | AcdStatisticsPartB (AcdBAcdStatisticsLogin) | )acdb | login |
Logins - Ø Duration
Formula Used | Description |
|---|---|
AcdGetAgentLoginTime_Group / AcdGetAgentLoginCount_Group | Total duration of the login time duration divided by the number of logins of the current agent in the ACD group(s) within a particular time slice |
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