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IF( SUM( PostCallCount )   > 0 THEN SUM( PostCallDurationTotal ) / SUM( PostCallCount )

Average duration of post calls made at the end of outbound calls made by the selected agents through the selected service numbers within a particular time slice.

o.ID = a.OID

AND o.ID = b.OID

AND o.UsersID IS NOT NULL

AND b.dtCallConnect IS NOT NULL

AND b.PostCallInterval IS NOT NULL

AND b.CONNRES = 1

Maximum duration of post calls made at the end outbound calls made by the selected agents through the selected service numbers within a particular time slice.

o.ID = a.OID

AND o.ID = b.OID

AND o.UsersID IS NOT NULL

AND b.dtCallConnect IS NOT NULL

AND b.PostCallInterval IS NOT NULL

AND b.CONNRES = 1

Total duration of post calls made at the end of outbound calls made by the selected agents through the selected service numbers within a particular time slice.

o.ID = a.OID

AND o.ID = b.OID

AND AcdEvents.ID = b.AcdEventsID

AND o.UsersID IS NOT NULL

AND b.AcdEventsID IS NOT NULL

Total callbacks of type Callback left at the end of outbound calls made by the selected agents through the selected service numbers within a particular time slice.

See also Value Reference - AcdEventTypes