ZweckDer Zweck der AcdGroupCheckPoints-Werte ist es, zu identifizieren, wo eine Gruppenregel im Anruffluss einer ACD-Gruppe ausgeführt wurde. WerteDie folgenden Werte sind definiert: ID | Checkpoint Name |
---|
1 | Start | 2 | Routing Application | 3 | Queue | 4 | After Agent Call | 6 | Overflow Queue full | 7 | Overflow Queue timeout | 8 | Overflow Queue no Agents for Telephony | 9 | Overflow Queue all Agents tried | 10 | Overflow Call Timeout | 11 | Overflow expected Queue Timeout | 12 | Overflow expected Call Timeout | 13 | Start 2 | 14 | Start 3 | 15 | Start no Agents logged in for Telephony | 16 | Start no Agents logged in for Telephony except post Call | 17 | Overflow Queue no Agents for Telephony except post Call | 18 | Start no Agents present | 19 | Overflow Queue no Agents present | 20 | Queue leave on DTMF | 21 | Start no Agents logged in to ACD | 22 | Overflow Queue no Agents logged in to ACD | 23 | Start Redialler (no Agents) | 24 | Start Redialler (Queue full) | 25 | Start Redialler (Hangup) | 26 | Start Redialler (Queue Timeout) | 27 | Start Redialler (Others) | 28 | Start Junk Call | 29 | Start no Agents logged with required skill | 30 | Overflow Queue no Agents logged with required skill | 31 | Start Out of Stand. Service Time |
|