Purpose
The purpose of AcdGroupCheckPoints values is to identify where a group rule was executed in the call flow of an ACD group.
Values
The following values are defined:
ID | Checkpoint Name |
|---|---|
1 | Start |
2 | Routing Application |
3 | Queue |
4 | After Agent Call |
6 | Overflow Queue full |
7 | Overflow Queue timeout |
8 | Overflow Queue no Agents for Telephony |
9 | Overflow Queue all Agents tried |
10 | Overflow Call Timeout |
11 | Overflow expected Queue Timeout |
12 | Overflow expected Call Timeout |
13 | Start 2 |
14 | Start 3 |
15 | Start no Agents logged in for Telephony |
16 | Start no Agents logged in for Telephony except post Call |
17 | Overflow Queue no Agents for Telephony except post Call |
18 | Start no Agents present |
19 | Overflow Queue no Agents present |
20 | Queue leave on DTMF |
21 | Start no Agents logged in to ACD |
22 | Overflow Queue no Agents logged in to ACD |
23 | Start Redialler (no Agents) |
24 | Start Redialler (Queue full) |
25 | Start Redialler (Hangup) |
26 | Start Redialler (Queue Timeout) |
27 | Start Redialler (Others) |
28 | Start Junk Call |
29 | Start no Agents logged with required skill |
30 | Overflow Queue no Agents logged with required skill |
31 | Start Out of Stand. Service Time |