Choose in the main menu, to view the table of available call recordings. These are collected by the ACD, depending on the settings in the ACD groups. Date / Time | The date and time the recording was made. | Service Number | The called service number | A-Number | The Caller ID of the caller. | Agent | The agent, who was called | Agent Number | The Number of the agent | Agent Telephone Number | The telephone number of the agent. | Group Name | The name of the ACD group | Group Number | The group | (and in brackets, the group number, number (if available) | A-Number | The Caller ID of the caller. | Subject | An automatically generated or manually generated subject for the recording | Audio File | In the column choose to listen to or download the recording. |
In the column you can choose to edit the recording. The following fields can be changed: Subject | An automatically generated or manually generated subject for the recording | Message | Here, you can make notes on the call recording |
Use in the toolbar to deliver call recordings as a ZIP file. Provide the following information:
Selection | Choose which type of recordings you would like to have sent: All - all recordings in the table Routing Application — recordings which were made in a particular routing application Service Number — recordings which were made in a particular service number | Email Recipient | The recipient of the email | Email Subject | The subject of the email |
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