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Name | Desciption | Criteria Used |
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Campaign Times - Start | The time stamp when the current dialler campaign started. | |
Campaign Times - End | The time stamp when the current dialler campaign ended | |
Call Attempts | The total number of calls initiated in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) + SUM( nTriesNoAnswer ) + SUM( nTriesBusy ) + SUM( nTriesInvalid ) + SUM( nTriesAborted ) + SUM( nTriesAnsweringMachine ) + SUM( nTriesError ) |
Call Attempts - Connected | The total number of call successfully connected to the destination in the current dialler campaign over the time period and granularity chosen. | SUM( nTriesConnected ) |
Call Attempts - No Answer | The total number of calls initated initiated in the current dialler campaign over the time period and granularity chosen and that were not notsuccessufully connected because the destination did not answer. | SUM( nTriesNoAnswer ) |
Call Attempts - Busy | The total number of calls initated initiated in the current dialler campaign over the time period and granularity chosen and that were not successfully connected because the destination was busy. | SUM( nTriesBusy ) |
Call Attempts - Invalid | The total number of calls initated initiated in the current dialler campaign over the time periode and granularity chose and that was not connected because the destination number was either unallocated (unassigned) or the destination rejected the call of the destinaion number format is invalid. | SUM( nTriesInvalid ) |
Call Attempts - Aborted | The total number of call initated initiated in the current dialler campaign over the time period and granularity chosen and that was were not successlly connected because the outdial was aborted. | SUM( nTriesAborted ) |
Call Attempts - Ans. MachineThe total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination number was invalid. | SUM( nTriesAnsweringMachine ) | |
Call Attempts - Error | The total number of call initated in the current dialler campaign over the time period and granularity chosen and that were not connected because an error occured. | SUM( nTriesError ) |
Contact Results - Done | The total number of contact results set to "Done" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsDone ) |
Contact Results - Aborted | The total number of contact results set to "Aborted" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsAborted ) |
Contact Results - Appointment | The total number of contact results set to "Appointment" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsAppointment ) |
Contact Results - Delay | The total number of contact results set to "Delay" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsDelayed |
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