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| Name | Desciption | Criteria Used | |||
|---|---|---|---|---|---|
Campaign Times - Start | The time stamp when the current dialler campaign started. | ||||
Campaign Times - End | The time stamp when the current dialler campaign ended | ||||
Call Attempts | The total number of calls initiated in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) + SUM( nTriesNoAnswer ) + SUM( nTriesBusy ) + SUM( nTriesInvalid ) + SUM( nTriesAborted ) + SUM( nTriesAnsweringMachine ) + SUM( nTriesError ) | |||
Call Attempts - Connected | The total number of call successfully connected to the destination in the current dialler campaign over the selected granularity and within a particular time slice time period and granularity chosen. | SUM( nTriesConnected ) | |||
Call Attempts - No Answer | The total number of | callcalls initated in the current dialler campaign over the | selectedtime period and granularity | and within a particular time slice and waschosen and that were not connected because the destination did not answer. | SUM( nTriesNoAnswer ) |
Call Attempts - Busy | The total number of | callcalls initated in the current dialler campaign over the | selectedtime period and granularity | and within a particular time slice and waschosen and that were not connected because the destination was busy. | SUM( nTriesBusy ) |
Call Attempts - Invalid | The total number of | callcalls initated in the current dialler campaign over the | selectedtime periode and granularity | and within a particular time slice andchose and that was not connected because the destination number was either unallocated (unassigned) or the destination rejected the call of the destinaion number format is invalid. | SUM( nTriesInvalid ) |
Call Attempts - Aborted | The total number of call initated in the current dialler campaign over the selected time period and granularity and within a particular time slice and chosen and that was not connected because the outdial was aborted. | SUM( nTriesAborted ) | |||
Call Attempts - Ans. Machine | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination number was invalid. | SUM( nTriesAnsweringMachine ) | |||
Call Attempts - Error | The total number of call initated in the current dialler campaign over the selected time period and granularity and within a particular time slice and was chosen and that were not connected because an error occured. | SUM( nTriesError ) | |||
Contact Results - Done | Total amount of the the result code "done" was set The total number of contact results set to "Done" in the current dialler campaign over the selected granularity and within a particular time slicetime period and granularity chosen. | SUM( nContactsDone ) | |||
Contact Results - Aborted | Total amount of the the result code The total number of contact results set to "Aborted" was set in the current dialler campaign over the selected granularity and within a particular time slicetime period and granularity chosen. | SUM( nContactsAborted ) | |||
Contact Results - Appointment | Total amount of the the result code The total number of contact results set to "Appointment" was set in the current dialler campaign over the selected granularity and within a particular time slicetime period and granularity chosen. | SUM( nContactsAppointment ) | |||
Contact Results - Delay | Total amount of the the result code The total number of contact results set to "Delay" was set in the current dialler campaign over the selected granularity and within a particular time slicetime period and granularity chosen. | SUM( nContactsDelayed |
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