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Name | Desciption | Criteria Used | |||
---|---|---|---|---|---|
Campaign | Time Times - Start | The time stamp when the | dialer outbound call where initiated either automaticaly (Preview Mode) or manually (CTI / Manual Mode)dialler campaign started. | ||
Campaign | Time Times - End | The time stamp when the | outbound calldialler campaign ended | .||
Call Attempts | The total call time duration. | WHEN a.CONNRES = 1 THEN (a.dtCallEnd - a.dtCallConnect) See also Value Reference - CONNRES | |||
Call Attempts - Connected | 1 if the call was successfully connected to the destionation Else 0 | WHEN a.CONNRES = 1 THEN 1 ELSE 0 See also Value Reference - CONNRES | |||
Call Attempts - No Answer | 1 if the called destination did not answer. Else 0 | IF a.CONNRES = 2 THEN 1 ELSE 0 See also Value Reference - CONNRES | |||
Call Attempts - Busy | 1 if the called destination was busy. Else 0 | IF a.CONNRES = 3 THEN 1 ELSE 0 See also Value Reference - CONNRES | |||
Call Attempts - Invalid | 1 if the called destination number was either Unallocated (unassigned) or the destination rejected the call of the destinaion number format is invalid. Else 0 | IF a.CauseCodesID IN ( 1, 21, 28) THEN 1 ELSE 0 See also Value Reference - CauseCodes | |||
Call Attempts - Aborted | 1 if the outdial was aborted. Else 0 | IF a.CONNRES = 4 THEN 1 ELSE 0 See also Value Reference - CONNRES | |||
Call Attempts - Ans. Machine | 1 if the call ended for any other reason. Else 0 | IF a.CONNRES NOT IN (1, 2, 3, 4) AND a.CauseCodesID NOT IN ( 1, 21, 28) THEN 1 ELSE 0 See also Value Reference - CONNRES and Value Reference - CauseCodes | |||
Call Attempts - Error | Name of the service number through which the call was made. | ||||
Contact Results - Done | Either 1 if the type of the result code set is "Done" or 0 if another type was chosend instead or empty it no result code was set. | WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL | |||
Contact Results - Aborted | Either 1 if the type of the result code set is "Aborted" or 0 if another type was chosend instead or empty it no result code was set. | WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL WHEN DiallerContactsHistory.DiallerResultCodesTypesID = 2 THEN 1 ELSE 0 | |||
Contact Results - Appointment | Either 1 if the type of the result code set is "Appointment" or 0 if another type was chosend instead or empty it no result code was set. | WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL WHEN DiallerContactsHistory.DiallerResultCodesTypesID = 3 THEN 1 ELSE 0 | |||
Contact Results - Delay | Either 1 if the type of the result code set is "Delay" or 0 if another type was chosend instead or empty it no result code was set. | WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL WHEN DiallerContactsHistory.DiallerResultCodesTypesID = 4 THEN 1 ELSE 0 |
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