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Description
This report indicates how many inbound calls were routed through the selected ACD groups and how many time each selected transaction code from the 20 available was set in a particular time slice.
Selection Criteria
Output Formats
This report is optimised for the following output formats:
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Sample Report (Output)
Column
Legend
Table | Alias |
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StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
...
| Formula Used | Description |
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| CallsAnswered / CallsTotal | The ratio between the calls answered by agent and the total number of calls offered within the opening time. |
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