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The following columns are provided.
Legend
Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
Logins Total Duration
Criteria Used (see also AcdB - ACD Groups KPIs ) | Description |
|---|---|
login.bGroupLoggedIn = 1 AND login.StatusDuration IS NOT NULL | Total duration of the current agent’s Logins time in the ACD group(s) in which he was logged in within a particular time slice. |
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