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| maxLevel | 2 |
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| outline | true |
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| type | flat |
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Description
This report contains aggregated data for inbound and outbound calls to the selected service numbers over the time period and granularity chosen. Data is aggregated over the selected IVR statistics markers and service numbers, and not presented individually per IVR statistics marker or per service number.
Selection Criteria
Output Formats
This report is optimised for the following output formats:
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Sample Execution (Input)
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| Status |
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| subtle | true |
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| colour | Red |
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| title | PDF |
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| Status |
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| subtle | true |
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| colour | Blue |
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| title | HTML |
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Columns
The following columns are provided.
Quantity
| Include+ |
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A - AcdGetIvrStatisticsMarkers_Count |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetIvrStatisticsMarkers_Count |
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| spaceKey | JPWA - AcdGetIvrStatisticsMarkers_Count |
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| scrollEditorDisplayTitle | A - AcdGetIvrStatisticsMarkers_Count |
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| scrollPageId | 2D881E6B01787E3CECB3481318603457 |
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Total Number Calls
| Include+ |
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A - AcdGetIvrStatisticsMarkers_CountCalls |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetIvrStatisticsMarkers_CountCalls |
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| spaceKey | JPWA - AcdGetIvrStatisticsMarkers_CountCalls |
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| scrollEditorDisplayTitle | A - AcdGetIvrStatisticsMarkers_CountCalls |
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| scrollPageId | 2D881E6B01787E3EF77659FB35C28594 |
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| Formula Used | Description |
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| AcdGetIvrStatisticsMarkers_Count * 100 / AcdGetIvrStatisticsMarkers_CountCalls | Number of statistics marker divided by total number of calls. This value indicates how high the use of individual statistics markers is in relation to the total number of calls. |
| Table of Contents |
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| maxLevel | 2 |
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| outline | true |
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| type | flat |
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