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Logins
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- Ø Duration
Formula Used | Description |
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AcdGetAgentLoginTime_Group / AcdGetAgentLoginCount_Group | Total duration of the login time duration divided by the number of logins of the current agent in the ACD group(s) within a particular time slice |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetAgentLoginTimeMax_Group |
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scrollEditorDisplayTitle | AcdB - AcdGetAgentLoginTimeMax_Group |
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scrollPageId | 2D881E6B0177F784CB1606EB0D50E7C7 |
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Logins
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- Total Duration
Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetAgentLoginTime_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetAgentLoginTime_Group |
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scrollPageId | 2D881E6B0177F783EA608E4A65417FB3 |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetAgentLoginCount_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetAgentLoginCount_Group |
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scrollPageId | 2D881E6B0177F781FCD1B35815CDCE8B |
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Calls
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- Serviced
Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetAnsweredCallsAgent_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetAnsweredCallsAgent_Group |
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scrollPageId | 2D881E6B0177F78E1C775CB778384650 |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetBusyCallsAgent_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetBusyCallsAgent_Group |
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scrollPageId | 2D881E6B0177F7911D22F8B9442A6A49 |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetNoAnswerCallsAgent_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetNoAnswerCallsAgent_Group |
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scrollPageId | 2D881E6B0177F794A8CF9E8570D8311D |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetAgentAutoLogOff_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetAgentAutoLogOff_Group |
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scrollPageId | 2D881E6B0177F77EB8B5AE8C0D0944D8 |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetAgentAutoLogOffBusy_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetAgentAutoLogOffBusy_Group |
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scrollPageId | 2D881E6B0177F77FD87EC13665C9FC85 |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetAgentAutoLogOffNoAnswer_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetAgentAutoLogOffNoAnswer_Group |
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scrollPageId | 2D881E6B0177F781670B5AA115954207 |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetAgentAutoLogOffDaemon_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetAgentAutoLogOffDaemon_Group |
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scrollPageId | 2D881E6B0177F7809FA8C8C07A4CF23F |
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Call Time
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- Ø Duration
Formula Used | Description |
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AcdGetTalkingDurationAgent_Group / AcdGetAnsweredCallsAgent_Group | Total calls duration divided by the number of answered calls in the ACD group(s) in which the selected agent is logged in within a particular time slice |
Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetTalkingDurationAgentMax_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetTalkingDurationAgentMax_Group |
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scrollPageId | 2D881E6B0177F79DF7A377A63DD0FA2A |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetTalkingDurationAgent_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetTalkingDurationAgent_Group |
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scrollPageId | 2D881E6B0177F79D13E9BF07030B2D9E |
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Break Time
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- Ø Duration
Formula Used | Description |
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AcdGetBreakingDurationAgent_Group / AcdGetBreakingCountAgent_Group | Breaking time divided by the number of Breaking Time in the current ACD group within a particular time slice |
Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-AcdGetBreakingDurationAgentMax_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB -AcdGetBreakingDurationAgentMax_Group |
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scrollPageId | 2D881E6B0177F79015C89AEE5751D84D |
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Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetBreakingDurationAgent_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetBreakingDurationAgent_Group |
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scrollPageId | 2D881E6B0177F78F81791A142F87CAD9 |
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Post Call Time
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- Ø Duration
Formula Used | Description |
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AcdGetPostCallDurationAgent_Group / AcdGetPostCallCountAgent_Group | Total post call time divided by the number of Post Calls in the current ACD group within a particular time slice |
Post Call Time - Max. Duration
Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetPostCallDurationAgentMax_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetPostCallDurationAgentMax_Group |
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scrollPageId | 2D881E6B0177F79877AAE3F629D7B966 |
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Post Call Time - Total Duration
Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetPostCallDurationAgent_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetPostCallDurationAgent_Group |
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scrollPageId | 2D881E6B0177F797B974A0036A38A735 |
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Enquiry Time
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- Ø Duration
Formula Used | Description |
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AcdGetEnquiryCountAgent_Group / AcdGetEnquiryCountAgent_Group | Total enquiry time divided by the number of enquiries in the current ACD group within a particular time slice |
Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetEnquiryDurationAgentMax_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetEnquiryDurationAgentMax_Group |
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scrollPageId | 2D881E6B0177F793023D1323165EF3B4 |
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Include+ |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetEnquiryDurationAgent_Group |
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scrollPageId | 2D881E6B0177F79261F9BE56189AE078 |
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Ringing Time
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- Ø Duration
Formula Used | Description |
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AcdGetRingingDurationAgent_Group / AcdGetRingingCalls_Group | Total enquiry time divided by the number of enquiries in the current ACD group within a particular time slice |
Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/AcdB+-+AcdGetRingingDurationMaxAgent_Group |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetRingingDurationMaxAgent_Group |
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scrollPageId | 2D881E6B0177F79C364FF1E67021B823 |
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Include+ |
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spaceKey | JPW |
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scrollEditorDisplayTitle | AcdB - AcdGetRingingDurationAgent_Group |
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