AcdB - AcdGetRingingDurationMaxAgent_Group Criteria Used (See Also AcdB - ACD Groups KPIs ) | Description |
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max (b. dtCallConnect - b.dtCallStart) acdb.bOutbound = 0 | Maximum duration of ringing time on the phone line of the selected current agent in the ACD group(s) in which he is logged in within a particular time slice. |
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