Here, you can see the master data for the currently logged in user, and change some parameters. Choose in the main menu, to view the data. Use the tabs to select screens with different sets of data and functions. UserThe tab represents the current user data. The following data can be changed:
| Agent | Sysadmin & Reseller | The fields visibility depends on the Interface user role. | | Options | | Play sound when chat messages are received | y | y | Play sound when chat messages are received by the current agent. | Language for Announcements | y | y | Adjustement of Language for Announcements to the agent. | Language for Texts and E-Mails | y | y | Adjustement of Language for Texts and E-Mails to the agent. | | Innovaphone PBX Integration | Activate in Full Web Client | y |
| Activate the feature in Full Web Client. | | Position in Full Web Client | y |
| Position of the form in Full Web Client. | | Activate in Mini Client | y |
| Activate the feature in Mini Client. | | Position in Mini Client | y |
| Position of the form in Mini Client . | | Show | Pager Rows | y | y | Amount of Pager Rows in the menu Agent and Supervisor | | Supervisor Service Level (s) | y | y | Default for Supervisor Service Level parameter. | | Supervisor Short Hangups (s) | y | y | Default for Supervisor Short Hangups parameter. | | Supervisor Service Quota (%) | y | y | Default for Supervisor Service Quota parameter. |
Supervisor Start Time (hh:mm)
| y | y | Here you can adjust the date of data to be aggegated shown in the
table of the Supervisor (field “Statistics since”). The setting which you
select here, will become the default setting which the system will use
after the login. The time can be changed during the operation. The
default setting is 00:00. | | Supervisor Graph Interval (min) | y | y | Default for Supervisor Graph Interval parameter. | | Supervisor Zoom | y | y | Supervisor Zoom parameter. | Number of Wallboard Columns | y | y | Amount of the wallboard columns which can be used for each group. |
Show Current Calls in Wallboard
| y |
| Set this option, if a table of the current calls should be displayed at
the end of the Supervisor Wallboard.
This setting option is only available if it was configured for you. | | Passwords | | Password | y | y | Change the password of the user. | | PIN | y |
| Change the PIN of the user. |
TeamsThe page represents the teams integration configuration. The mapping of the Teams present states to ACD states and actions can be configured as following: | When | Incomming state | | Then presence | ACD state. | | And Action | System Action. Ex: Send Calls to Telephone 2, |
CommunicationThe following contact data of the agent can be seen: | Office 1 | The phone number is used in ACD as telephone number 1. | | Office 2 | The phone number is used in ACD as telephone number 2. | | Mobile | The phone number is used in ACD as telephone number 3. | | Private | The phone number is used in ACD as telephone number 4. | | Additional 1 | The phone number is used in ACD as telephone number 5. | | Additional 2 | The phone number is used in ACD as telephone number 6. | | Email | Email of the Agent. |
SettingsHere the user has direct access to the different GUI settings. This values are updated automatically by changing parameters in GUI. For example the parameter AcdAgent.AcdAgentTransferGroupsBean.MiniClient.LimitPageSize is responsible for the number of lines in the table Groups of the miniclient view. | 