| Widget | Kommentar | Aussehen | XML Definition |
|---|
| ACD Gruppen | Auswahl der ACD Gruppen |  | <ice:outputText value="#{messages['StatisticsReports.execute.Groups']} :"/>
<jt:dualList sorted="true" id="groupsIds" value="#{statisticsReportsBean.reportParams['groupsIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdGroupsBean.selectItemsForReports}"/>
<ice:message for="groupsIds"/> |
| Agenten | Auswahl der ACD Agenten |  | <ice:outputText value="#{messages['StatisticsReports.execute.Agents']} :"/>
<jt:dualList sorted="true" id="usersIds" value="#{statisticsReportsBean.reportParams['usersIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{usersBean.selectItemsForReports}"/>
<ice:message for="usersIds"/> |
| Agentenstatus | Auswahl der Agentenstati |  | <ice:outputText value="#{messages['StatisticsReports.execute.AcdAgentStatus']} :"/>
<jt:dualList id="agentStatusIds" sorted="true" value="#{statisticsReportsBean.reportParams['agentStatusIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdAgentStatusBean.selectItemsForReports}"/>
<ice:message for="agentStatusIds"/> |
| | Hangup Sekunden | | |
| Innerhalb / Ausserhalb aufgelegt (s) | Alternative zu Kurzabbrecher |  Image Added | <ice:outputText value="#{messages['StatisticsReports.execute.HangUpSeconds']} :"/>
<ice:selectOneMenu id="hangUpSeconds" value="#{statisticsReportsBean.reportParams['hangUpSeconds']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{statisticsReportsBean.selectItemsHangUpSeconds}"/>
</ice:selectOneMenu>
<ice:message for="hangUpSeconds"/> | Inboxes |
| Innerhalb / Ausserhalb beantwortet (s) | Alternative zu Service-Level |  Image Added | |  Image Removed | <ice:outputText value="#{messages['StatisticsReports.execute.InboxesServiceLevelSeconds']} :"/>
<jt<ice:dualList sorted="true" selectOneMenu id="acdInboxesIdsserviceLevelSeconds" value="#{statisticsReportsBean.reportParams['acdInboxesIdsserviceLevelSeconds']}" widthrequired="true" styleClass="200pxem20d7" heightpartialSubmit="100pxtrue" available>
<f:selectItems value="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdInboxesBean.selectItemsForReportsstatisticsReportsBean.selectItemsServiceLevelSeconds}"/>
</ice:selectOneMenu>
<ice:message for="acdInboxesIdsserviceLevelSeconds"/> |
| Inboxes | | Image Added | IVR Statistik Marker | Auswahl einer oder mehrere IVR Statistikmarker |  Image Removed | <ice:outputText value="#{messages['StatisticsReports.execute.IVRStatisticsMarkersInboxes']} :"/>
<jt:dualList sorted="true" id="ivrStatisticsMarkersIdsacdInboxesIds" value="#{statisticsReportsBean.reportParams['ivrStatisticsMarkersIdsacdInboxesIds']}" width="300px200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{ivrStatisticsMarkersBeanacdInboxesBean.selectItemsForReports}"/>
<ice:message for="ivrStatisticsMarkersIdsacdInboxesIds"/> |
| KonferenzIVR Statistik Marker | Auswahl einer Konferenzoder mehrere IVR Statistikmarker | Image Added Image Removed | <ice:outputText value="#{messages['StatisticsReports.execute.ConferenceIVRStatisticsMarkers']} :"/>
<ice:selectOneMenu<jt:dualList sorted="true" id="conferencesIDivrStatisticsMarkersIds" value="#{statisticsReportsBean.reportParams['conferencesIDivrStatisticsMarkersIds']}" styleClasswidth="em20300px" partialSubmitheight="true100px">
<f:selectItems value available="#{conferencesBean.selectItems}"/>
</ice:selectOneMenu>
<ice:message for="conferencesID"/>messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{ivrStatisticsMarkersBean.selectItemsForReports}"/>
<ice:message for="ivrStatisticsMarkersIds"/> |
| Konferenz | Auswahl einer Konferenz | Image Added | Kurzabbrecher | Schwelle ab den Abbrecher in der Warteschleife gezählt werden |  Image Removed | <ice:outputText value="#{loginBean.shortTextsmessages['StatisticsReports.execute.ShortHangUpSecondsConference']} :"/>
<ice:selectOneMenu id="hangUpSecondsconferencesID" value="#{statisticsReportsBean.reportParams['hangUpSecondsconferencesID']}" required="true" styleClass="em20d7em20" partialSubmit="true">
<f:selectItems value="#{statisticsReportsBeanconferencesBean.selectItemsHangUpSecondsselectItems}"/>
</ice:selectOneMenu>
<ice:message for="hangUpSecondsconferencesID"/> |
| Kurzabbrecher | Schwelle ab den Abbrecher in der Warteschleife gezählt werden | Image Added | Prozentwerte | Auswahl ob Bericht Prozentwerte beinhalten soll |  Image Removed | <ice:outputText value="#{messagesloginBean.shortTexts['StatisticsReports.execute.ReportOptionsShortHangUpSeconds']} :"/>
<ice:panelGroupselectOneMenu id="panelGroupPercentValues">
<ice:selectBooleanCheckbox id="percentValuesCheckBox"hangUpSeconds" value="#{statisticsReportsBean.reportParams['bPercentValueshangUpSeconds']}" required="true" styleClass="em20d7" partialSubmit="true"/>
<ice<f:outputTextselectItems value="#{messages['StatisticsReports.execute.PercentValues']statisticsReportsBean.selectItemsHangUpSeconds}"/>
</ice:panelGroup>selectOneMenu>
<ice:message for="percentValuesCheckBoxhangUpSeconds"/> | Reseller und Client (Verbundene Drop-Down Listen) | |
| Prozentwerte | Auswahl ob Bericht Prozentwerte beinhalten soll | Image Added | <ice:outputText value="#{messages['StatisticsReports.execute.ResellersReportOptions']} :"/>
<ice:selectOneMenupanelGroup id="panelGroupPercentValues">
<ice:selectBooleanCheckbox id="selectedResellersIDpercentValuesCheckBox" value="#{statisticsReportsBean.reportParams['selectedResellersIDbPercentValues']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportReseller}"/>
<f<ice:selectItemsoutputText value="#{resellersBean.selectItemsmessages['StatisticsReports.execute.PercentValues']}"/>
</ice:selectOneMenu>panelGroup>
<ice:message for="selectedResellersIDpercentValuesCheckBox"/> |
| Reseller und Client (Verbundene Drop-Down Listen) | | | <ice:outputText <ice:outputText id="clientsLabelID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{messages['StatisticsReports.execute.ClientsResellers']} :"/>
<ice:selectOneMenu id="selectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{statisticsReportsBean.reportParams['selectedClientsIDselectedResellersID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportClientprocessValueChangeReportReseller}">
<f:selectItems value="#{clientsBeanresellersBean.selectItems}"/>
</ice:selectOneMenu>
<ice:message for="selectedResellersID"/><ice:outputText id="clientsLabelIDselectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}"/> | Routing Applikation | | | <ice:outputText}" value="#{messages['StatisticsReports.execute.RoutingApplicationClients']} :"/>
<ice:selectOneMenu id="routingApplicationsIDselectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{statisticsReportsBean.reportParams['routingApplicationsIDselectedClientsID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportClient}">
<f:selectItems value="#{routingApplicationsBeanclientsBean.selectItems}"/>
</ice:selectOneMenu>
<ice:message for="routingApplicationsIDselectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}"/> |
| Routing Applikation | | | Servicelevel Schwellwert Gelb | Ab welche Schwelle werden Zellen Gelb gefärbt |  Image Removed | <ice:outputText value="#{loginBean.shortTextsmessages['StatisticsReports.execute.ServiceLevelThresholdYellowRoutingApplication']} :"/>
<ice:selectOneMenu id="serviceLevelThresholdYellowroutingApplicationsID" value="#{statisticsReportsBean.reportParams['serviceLevelThresholdYellowroutingApplicationsID']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBeanroutingApplicationsBean.selectItems0to100selectItems}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelThresholdYellowroutingApplicationsID"/> |
| Servicelevel Schwellwert GrünGelb | Ab welche Schwelle werden Zellen Grün Gelb gefärbt |  Image RemovedImage Added | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdGreenServiceLevelThresholdYellow']} :"/>
<ice:selectOneMenu id="serviceLevelThresholdGreenserviceLevelThresholdYellow" value="#{statisticsReportsBean.reportParams['serviceLevelThresholdGreenserviceLevelThresholdYellow']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBean.selectItems0to100}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelThresholdGreenserviceLevelThresholdYellow"/> |
| Servicelevel Sekunden | | Schwellwert Grün | Ab welche Schwelle werden Zellen Grün gefärbt | Image Added | <ice:outputText value="#{messagesloginBean.shortTexts['StatisticsReports.execute.ServiceLevelSecondsServiceLevelThresholdGreen']} :"/>
<ice:selectOneMenu id="serviceLevelSecondsserviceLevelThresholdGreen" value="#{statisticsReportsBean.reportParams['serviceLevelSecondsserviceLevelThresholdGreen']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{statisticsReportsBeanselectItemsBean.selectItemsServiceLevelSecondsselectItems0to100}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelSecondsserviceLevelThresholdGreen"/> |
| Servicelevel-Zeit 1 | Servicelevel Schwelle 1 (s) |  | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds1']} :"/>
<ice:selectOneMenu id="serviceLevelSeconds1" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds1']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBean.selectItems0to120}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelSeconds1"/> |
| Servicelevel-Zeit 2 | Servicelevel Schwelle 2 (s) |  | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds2']} :"/>
<ice:selectOneMenu id="serviceLevelSeconds2" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds2']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBean.selectItems0to120}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelSeconds2"/> |
| Servicelevel-Zeit 3 | Servicelevel Schwelle 3 (s) |  | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds3']} :"/>
<ice:selectOneMenu id="serviceLevelSeconds3" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds3']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBean.selectItems0to120}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelSeconds3"/> |
Service-Rufnummer (Einfachauswahl) | Auswahl einer Service-Rufnummer |  | <ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/>
<ice:selectOneMenu id="serviceNumbersID" value="#{statisticsReportsBean.reportParams['serviceNumbersID']}" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{serviceNumbersBean.selectItems}"/>
</ice:selectOneMenu>
<ice:message for="serviceNumbersID"/> |
| Service-Rufnummer (Mehrfachauswahl) | Auswahl mehrere Service-Rufnummer(n) |  | <ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/>
<jt:dualList sorted="true" id="serviceNumbersIds" value="#{statisticsReportsBean.reportParams['serviceNumbersIds']}" width="300px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{serviceNumbersBean.selectItemsList}"/>
<ice:message for="serviceNumbersIds"/> |
| Transaction-Codes | Auswahl einer oder mehrere Transaction-Codes |  | <ice:outputText value="#{acdclientmessages['StatisticsReports.execute.AcdCallMarkers']} :"/>
<jt:dualList sorted="true" id="acdCallMarkersIds" value="#{statisticsReportsBean.reportParams['acdCallMarkersIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdCallMarkersBean.selectItemsForReports}"/>
<ice:message for="acdCallMarkersIds"/> |
| Zusätzliche Nachbearbeitungszeit | | | <ice:outputText value="#{messages['StatisticsReports.ConsiderAdditionalPostCall']} :"/>
<ice:panelGroup>
<ice:selectBooleanCheckbox id="considerAddionationalPostCallInterval" value="#{statisticsReportsBean.reportParams['considerAddionationalPostCallInterval']}" partialSubmit="true"/>
</ice:panelGroup>
<ice:message for="considerAddionationalPostCallInterval"/> |
