Widget | Kommentar | Aussehen | XML Definition |
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ACD Gruppen | Auswahl der ACD Gruppen | ![](/download/attachments/327895/image2016-11-7%2022%3A34%3A45.png?version=1&modificationDate=1478554411000&api=v2) | <ice:outputText value="#{messages['StatisticsReports.execute.Groups']} :"/> <jt:dualList sorted="true" id="groupsIds" value="#{statisticsReportsBean.reportParams['groupsIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdGroupsBean.selectItemsForReports}"/> <ice:message for="groupsIds"/> |
Agenten | Auswahl der ACD Agenten | ![](/download/attachments/327895/image2016-11-7%2022%3A37%3A24.png?version=1&modificationDate=1478554570000&api=v2) | <ice:outputText value="#{messages['StatisticsReports.execute.Agents']} :"/> <jt:dualList sorted="true" id="usersIds" value="#{statisticsReportsBean.reportParams['usersIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{usersBean.selectItemsForReports}"/> <ice:message for="usersIds"/> |
Agentenstatus | Auswahl der Agentenstati | ![](/download/attachments/327895/image2016-11-7%2022%3A39%3A11.png?version=1&modificationDate=1478554678000&api=v2) | <ice:outputText value="#{messages['StatisticsReports.execute.AcdAgentStatus']} :"/> <jt:dualList id="agentStatusIds" sorted="true" value="#{statisticsReportsBean.reportParams['agentStatusIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdAgentStatusBean.selectItemsForReports}"/> <ice:message for="agentStatusIds"/> |
Hangup Sekunden | | | <ice:outputText value="#{messages['StatisticsReports.execute.HangUpSeconds']} :"/> <ice:selectOneMenu id="hangUpSeconds" value="#{statisticsReportsBean.reportParams['hangUpSeconds']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{statisticsReportsBean.selectItemsHangUpSeconds}"/> </ice:selectOneMenu> <ice:message for="hangUpSeconds"/> |
Inboxes | | | <ice:outputText value="#{messages['StatisticsReports.execute.Inboxes']} :"/> <jt:dualList sorted="true" id="acdInboxesIds" value="#{statisticsReportsBean.reportParams['acdInboxesIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdInboxesBean.selectItemsForReports}"/> <ice:message for="acdInboxesIds"/> |
IVR Statistik Marker | | | <ice:outputText value="#{messages['StatisticsReports.execute.IVRStatisticsMarkers']} :"/> <jt:dualList sorted="true" id="ivrStatisticsMarkersIds" value="#{statisticsReportsBean.reportParams['ivrStatisticsMarkersIds']}" width="300px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{ivrStatisticsMarkersBean.selectItemsForReports}"/> <ice:message for="ivrStatisticsMarkersIds"/> |
Konferenzen | | | <ice:outputText value="#{messages['StatisticsReports.execute.Conference']} :"/> <ice:selectOneMenu id="conferencesID" value="#{statisticsReportsBean.reportParams['conferencesID']}" styleClass="em20" partialSubmit="true"> <f:selectItems value="#{conferencesBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="conferencesID"/> |
Kurzaufleger | | | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ShortHangUpSeconds']} :"/> <ice:selectOneMenu id="hangUpSeconds" value="#{statisticsReportsBean.reportParams['hangUpSeconds']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{statisticsReportsBean.selectItemsHangUpSeconds}"/> </ice:selectOneMenu> <ice:message for="hangUpSeconds"/> |
Prozentwerte | | | <ice:outputText value="#{messages['StatisticsReports.execute.ReportOptions']} :"/> <ice:panelGroup id="panelGroupPercentValues"> <ice:selectBooleanCheckbox id="percentValuesCheckBox" value="#{statisticsReportsBean.reportParams['bPercentValues']}" partialSubmit="true"/> <ice:outputText value="#{messages['StatisticsReports.execute.PercentValues']}"/> </ice:panelGroup> <ice:message for="percentValuesCheckBox"/> |
Reseller und Client (Verbundene Drop-Down Listen) | | | <ice:outputText value="#{messages['StatisticsReports.execute.Resellers']} :"/> <ice:selectOneMenu id="selectedResellersID" value="#{statisticsReportsBean.reportParams['selectedResellersID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportReseller}"> <f:selectItems value="#{resellersBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="selectedResellersID"/> <ice:outputText id="clientsLabelID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{messages['StatisticsReports.execute.Clients']} :"/> <ice:selectOneMenu id="selectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{statisticsReportsBean.reportParams['selectedClientsID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportClient}"> <f:selectItems value="#{clientsBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="selectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}"/> |
Routing Applikation | | | <ice:outputText value="#{messages['StatisticsReports.execute.RoutingApplication']} :"/> <ice:selectOneMenu id="routingApplicationsID" value="#{statisticsReportsBean.reportParams['routingApplicationsID']}" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{routingApplicationsBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="routingApplicationsID"/> |
Servicelevel Schwellwert Gelb | Ab welche Schwelle werden Zellen Gelb gefärbt | ![](/download/attachments/327895/image2016-11-7%2022%3A43%3A32.png?version=1&modificationDate=1478554938000&api=v2) | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdYellow']} :"/> <ice:selectOneMenu id="serviceLevelThresholdYellow" value="#{statisticsReportsBean.reportParams['serviceLevelThresholdYellow']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to100}"/> </ice:selectOneMenu> <ice:message for="serviceLevelThresholdYellow"/> |
Servicelevel Schwellwert Grün | Ab welche Schwelle werden Zellen Grün gefärbt | ![](/download/attachments/327895/image2016-11-7%2022%3A41%3A54.png?version=1&modificationDate=1478554840000&api=v2) | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdGreen']} :"/> <ice:selectOneMenu id="serviceLevelThresholdGreen" value="#{statisticsReportsBean.reportParams['serviceLevelThresholdGreen']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to100}"/> </ice:selectOneMenu> <ice:message for="serviceLevelThresholdGreen"/> |
Servicelevel Sekunden | | | <ice:outputText value="#{messages['StatisticsReports.execute.ServiceLevelSeconds']} :"/> <ice:selectOneMenu id="serviceLevelSeconds" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{statisticsReportsBean.selectItemsServiceLevelSeconds}"/> </ice:selectOneMenu> <ice:message for="serviceLevelSeconds"/> |
Servicelevel-Zeit 1 | Servicelevel Schwelle 1 (s) | ![](/download/attachments/327895/image2016-11-7%2022%3A59%3A33.png?version=1&modificationDate=1478555899000&api=v2) | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds1']} :"/> <ice:selectOneMenu id="serviceLevelSeconds1" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds1']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to120}"/> </ice:selectOneMenu> <ice:message for="serviceLevelSeconds1"/> |
Servicelevel-Zeit 2 | Servicelevel Schwelle 2 (s) | | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds2']} :"/> <ice:selectOneMenu id="serviceLevelSeconds2" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds2']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to120}"/> </ice:selectOneMenu> <ice:message for="serviceLevelSeconds2"/> |
Servicelevel-Zeit 3 | Servicelevel Schwelle 3 (s) | | <ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds3']} :"/> <ice:selectOneMenu id="serviceLevelSeconds3" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds3']}" required="true" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{selectItemsBean.selectItems0to120}"/> </ice:selectOneMenu> <ice:message for="serviceLevelSeconds3"/> |
Service-Rufnummer (Einfachauswahl) | | | <ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/> <ice:selectOneMenu id="serviceNumbersID" value="#{statisticsReportsBean.reportParams['serviceNumbersID']}" styleClass="em20d7" partialSubmit="true"> <f:selectItems value="#{serviceNumbersBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="serviceNumbersID"/> |
Service-Rufnummer (Mehrfachauswahl) | | | <ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/> <jt:dualList sorted="true" id="serviceNumbersIds" value="#{statisticsReportsBean.reportParams['serviceNumbersIds']}" width="300px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{serviceNumbersBean.selectItemsList}"/> <ice:message for="serviceNumbersIds"/> |
Transaction-Codes | | | <ice:outputText value="#{acdclientmessages['StatisticsReports.execute.AcdCallMarkers']} :"/> <jt:dualList sorted="true" id="acdCallMarkersIds" value="#{statisticsReportsBean.reportParams['acdCallMarkersIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdCallMarkersBean.selectItemsForReports}"/> <ice:message for="acdCallMarkersIds"/> |
Zusätzliche Nachbearbeitungszeit | | | <ice:outputText value="#{messages['StatisticsReports.ConsiderAdditionalPostCall']} :"/> <ice:panelGroup> <ice:selectBooleanCheckbox id="considerAddionationalPostCallInterval" value="#{statisticsReportsBean.reportParams['considerAddionationalPostCallInterval']}" partialSubmit="true"/> </ice:panelGroup> <ice:message for="considerAddionationalPostCallInterval"/> |