Role

The role of the system client administrator is to manage the system from the lowest access point. System administrators can move to higher level accounts if assigned the appropriate rights, and they can manage service numbers, resellers, system resources (roles and rights), and system parameters.. 

Access

To access the system client administrator account, the portal URL/login/sysadminresellerUId/login clientUId must be used, for example:

https://myacdsystem.mydomain.de/CarrierPortal//login/myResellerUID/myClientUID

Only the two parameters user and password are required - do not specify a reseller or customer required  when accessing a system client administration account.

After logging in, you will see the home screen with the following tiles:

• Agent Home
• Agent Home (Braille)
• Analyse Logs
• Call Log
• Campaigns
• Conferences
• Destination Numbers
• Groups
• Lockes IP Addresses
• Locked Users
• Parameters
• Presence Connectors
• Presentations
• Prompts
• Reports
• Routing Applications
• Routing Plans
• Security Groups
• Service Numbers
• Supervisor
• User Master Data
• Users

In the menu you will find the following items:

• ACD
• Chat
• Conference Server
• Dialler
• Hot Button
• Logging
• Messaging
• Number Management
• Prompt Management
• Routing
• Statistics
• System Settings
• Texts
• User Data