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Sv translation

language	en

MS Teams Connector allow the retrieval of presence from MS Teams, to provide a display of presence in the Jtel system in various views such as:

Agent Home
Supervisor
MiniClient
Main Page

Portal Configuration

The new presence connector is created as a sysadmin in the Jtel Web Portal.

Give the connector a name, and select TEAMS Presence Rest API (Version) as the connector type.

The connector settings are specified as XML.

Example:

Translations Ignore

Code Block

<?xml version="1.0" encoding="UTF-8"?>
<config>
	<implementation>
		<jar>
			<base>jtel-system-presence-connectors-teams</base>
			<version>1.0</version>
		</jar>
		<class>de.jtel.system.presence.connectors.teams.v1.TEAMSPresenceRestApi</class>
	</implementation>
	<parameters>
		<tenant_id></tenant_id>
		<client_id></client_id>
		<client_secret></client_secret>
        <scope></scope>
        <user></user>
        <password></password>
        <execution_period></execution_period>
	</parameters>
	<behavior>
		<syncAcdUsers>0</syncAcdUsers>
		<syncPbxUsers>1</syncPbxUsers>
	</behavior>
</config>

Settings

Only the settings in the areas parameters and behavior may be adjusted:

Setting	Value	Comments
implementation jar base	jtel-system-presence-connectors-teams	Currently, teams, v1.0 is supported. Configure the appropriate Teams version.
implementation jar version	1.0	This version pertains to the Jtel version of the connector implementation. Currently, version 1.0 is required (for all Teams versions).
parameters tenant_id	tenant_id	The Directory (tenant) ID from Azure Active Directory - registered App
parameters client_id	client_id	The Application ID from Azure Active Directory - registered App
parameters client_secret	client_secret	The Client secret created in Azure Active Directory - registered App
parameters scope	https://graph.microsoft.com/.default	A space-separated list of the Microsoft Graph permissions that you want the user to consent to. This may also include OpenID scopes.
parameters user	teams_user	Set the email for the Teams Administrator.
parameters password	teams_password	Set the password for the Teams Administrator.
parameters execution_period	5	This defines the period of updating the status of MS Teams users.
behavior syncAcdUsers	0	Causes all reported extensions to be created as an ACD user. Setting this to 1 is not recommended. Note: even if this is set to 0, the ACD users' presence status will still be set according to the current Tel1 field in the user record, and TelActive (the active telephone number).
behavior syncPbxUsers	1	Causes all reported extensions to be created as PBX Users. Setting this to 1 is recommended.

Sv translation

language	de

MS Teams Connector

allow the retrieval of presence from MS Teams, to provide a display of presence in the Jtel system in various views such as

ermöglicht den Abruf der Präsenz von MS Teams, um eine Anzeige der Präsenz im Jtel-System in verschiedenen Ansichten wie z.B:

Agent Home
Supervisor

MiniClient

Mini Client

Main Page

Hauptseite

Portal

Configuration

The new presence connector is created as a sysadmin in the Jtel Web Portal.

Give the connector a name, and select

Konfiguration

Der neue Präsenzkonnektor wird als Systemadministrator im Jtel-Webportal angelegt.

Geben Sie dem Connector einen Namen, und wählen Sie TEAMS Presence Rest API (Version)

as the connector type.

als Connector-Typ.

Die Connector-Einstellungen werden als XML angegeben.

Beispiel:

Code Block

language	xml

<?xml

The connector settings are specified as XML.

Example:

<?xml

version="1.0"

encoding

 encoding="UTF-8"?>

<config>
    <implementation>
        <jar>
            <base>jtel


<config>
    <implementation>
        <jar>
            <base>jtel-system-presence-connectors-teams</

base>
<version>1

base>
            <version>1.0</

version>
</jar>
<class>de

version>
        </jar>
        <class>de.jtel.system.presence.connectors.teams.v1.TEAMSPresenceRestApi</

class>
    </implementation>
    <parameters>
        <tenant

class>
    </implementation>
    <parameters>
        <tenant_id></tenant_

id>
<client

id>
        <client_id></client_

id>
<client

id>
        <client_secret></client_

secret>
        <scope></scope>
        <user></user>
        <password></password>
        <execution

secret>
        <scope></scope>
        <user></user>
        <password></password>
        <execution_period></execution_

period>
    </parameters>
    <behavior>
        <syncAcdUsers>0</syncAcdUsers>
        <syncPbxUsers>1</syncPbxUsers>
    </behavior>
</config>

period>
    </parameters>
    <behavior>
        <syncAcdUsers>0</syncAcdUsers>
        <syncPbxUsers>1</syncPbxUsers>
    </behavior>
</config>

Einstellungen

Es dürfen nur die Einstellungen in den Bereichen Parameter und Verhalten angepasst werden:

Einstellung	Wert	Kommentare

Settings

Only the settings in the areas parameters and behavior may be adjusted:

Setting	Value	Comments
Setting	Value	Comments
Implementation
implementation jar base	jtel-system-presence-connectors-teams	CurrentlyDerzeit werden Teams, teams, v1.0 is supported. Configure the appropriate Teams version.unterstützt. Konfigurieren Sie die entsprechende Team-Version.
Implementation implementation jar version	1.0	This version pertains to the Jtel version of the connector implementation. Currently, version 1.0 is required (for all Teams versions).	Diese Version bezieht sich auf die Jtel-Version der Konnektor-Implementierung. Derzeit ist Version 1.0 erforderlich (für alle Team-Versionen).
Parameter parameters tenant_id	tenant_id	The Directory (tenantDie Verzeichnis-(Mieter-)ID from von Azure Active Directory - registered registrierte App
Parameter parameters client_id	client_id	The Application ID from Die Anwendungs-ID aus Azure Active Directory - registered Appregistrierte Anwendung
Parameter parameters client_secret	client_secret	The Client secret created in Das Client-Secret aus Azure Active Directory - registered Appregistrierte Anwendung
Parameter parameters scope	https://graph.microsoft.com/.default	A space-separated list of the Microsoft Graph permissions that you want the user to consent to. This may also include OpenID scopes.	Eine durch Leerzeichen getrennte Liste der Microsoft Graph-Berechtigungen, denen der Benutzer zustimmen soll. Dies kann auch OpenID-Bereiche umfassen.
Parameter parameters user	teams_user	Set the email for the Teams Administrator.	Legen Sie die E-Mail für den Team-Administrator fest.
Parameter parameters password	teams_password	Set the password for the Teams Administrator.	Legen Sie das Kennwort für den Team-Administrator fest.
Parameter parameters execution_period	5	This defines the period of updating the status of MS Teams users.
behavior syncAcdUsers	0	Causes all reported extensions to be created as an ACD user. Setting this to 1 is not recommended. Note: even if this is set to 0, the ACD users' presence status will still be set according to the current Tel1 field in the user record, and TelActive (the active telephone number).
Dies definiert den Zeitraum für die Aktualisierung des Status der MS-Team-Benutzer.
Verhalten syncAcdUsers	0	Bewirkt, dass alle gemeldeten Erweiterungen als ACD-Benutzer erstellt werden. Es wird nicht empfohlen, diesen Wert auf 1 zu setzen. Hinweis: Selbst wenn dieser Wert auf 0 gesetzt wird, wird der Anwesenheitsstatus der ACD-Benutzer dennoch entsprechend dem aktuellen Tel1-Feld im Benutzerdatensatz und TelActive (der aktiven Telefonnummer) gesetzt.
Verhalten syncPbxUsers	1	Bewirkt, dass alle gemeldeten Nebenstellen als PBX-Benutzer erstellt werden. Es wird empfohlen, diesen Wert auf 1 zu setzen	behavior syncPbxUsers	1	Causes all reported extensions to be created as PBX Users. Setting this to 1 is recommended.

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