Presence Connectors - Microsoft Teams

MS Teams Connector allow the retrieval of presence from MS Teams, to provide a display of presence in the Jtel system in various views such as:

• Agent Home
• Supervisor
• MiniClient
• Main Page

Note:

If the presence status does not work properly, it may be because the secret in Azure has expired.

Important:

Each customer should set an own resubmission date as jtel cannot see when the secret expires as jtel does not have axccess to the Customers Azure.

Portal Configuration

The new presence connector is created as a sysadmin in the Jtel Web Portal.

Give the connector a name, and select TEAMS Presence Rest API (Version) as the connector type.

The connector settings are specified as XML.

Example:

<?xml version="1.0" encoding="UTF-8"?>
<config>
	<implementation>
		<jar>
			<base>jtel-system-presence-connectors-teams</base>
			<version>1.0</version>
		</jar>
		<class>de.jtel.system.presence.connectors.teams.v1.TEAMSPresenceRestApi</class>
	</implementation>
	<parameters>
		<tenant_id></tenant_id>
		<client_id></client_id>
		<client_secret></client_secret>
        <scope></scope>
        <user></user>
        <password></password>
        <execution_period></execution_period>
	 	<teams_connector_ip>acd-tel1</teams_connector_ip>
		<teams_udp_port>20696</teams_udp_port>
	</parameters>
	<behavior>
		<syncAcdUsers>0</syncAcdUsers>
		<syncPbxUsers>1</syncPbxUsers>
	</behavior>
</config>

Settings

Only the settings in the areas parameters and behavior may be adjusted:

jtel-system-presence-connectors-teams

1.0

client_id

teams_user