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Introduction

The statistics report subscriptions feature is used to subscribe to a specific report so that the system will execute and push this automatically to your e-mail according to a defined period.


Case Example

Let's assume you are the supervisor of a call center and you want to monitor the performance of the agent name "Agent, Test 3 (100003)" weekly on Monday at 06:00 am, in PDF format.

But you don't want to do it manually each Friday for example or you don't want to miss a monitoring day. You can process as follow:

Configuration

Page: Statistics - Reports

Image Modified > Statistics > Reports

Image Modified

ParameterDescription
NameName of the report subscription job.
File name (optional)Name of the generated output file if you wish another one as the report name.
ActiveTo activate (check mark set) and deactivate (checkmark not set) the subscription job.
Do not send EmailWhen selected the report will be automatically generated, stored into the appropriate destination folder but not pushed to the subscriber e-mail address. 
IntervalInterval into which the output report will be displayed.
Timereport generation and push time.
Output formatthe drop-down list of desired output formats. The formats PDF, EXCEL, CSV, HTML are available.
PeriodPeriodicity in which the system will generate and/or push the report to your e-mail address.
Agents

available agents (left) and selected agents (right). Elements of the list right are those who will be taken into consideration in the output report.

> move the selected available agent(s) to the list right.

>> move all available agent(s) to the list right.

>> move back all selected agent(s) to the list left.

> move back the selected agent(s) to the list left.

CancelClick "Cancel" to discard your changes.
SaveClick "Save" to save your subscription into the list of Report Subscriptions.

Page: Statistics - Report Subscriptions

Image Added > Statistics > Report Subscription

Image Added

Yeah! The subscription job is listed in the pipeline, ready to be generated and pushed to your e-mail - in case your e-mail address is correctly configured in your Image Added> User Data > Users page - next Monday at 06:00 am.

ParameterDescription
NameName of the report subscription job.
ReportName of the subscribed report.
ActiveYes if your subscription job is active and empty otherwise.
Action

"Edit" to modify the parameters of your subscription.

"Delete" to delete your subscription job.

"Activate" or "Deactivate" to activate or deactivate the job.


Sv translation
languagede

Einführung

Die Funktion zum Abonnieren von Statistikberichten dient dazu, einen bestimmten Bericht zu abonnieren, so dass das System diesen automatisch ausführt und nach einem festgelegten Zeitraum an Ihre E-Mail sendet.

Fallbeispiel

Nehmen wir an, Sie sind der Leiter eines Call-Centers und möchten die Leistung des Agenten "Agent, Test 3 (100003)" wöchentlich am Montag um 06:00 Uhr morgens im PDF-Format überwachen.

Sie möchten dies aber nicht z.B. jeden Freitag manuell durchführen oder Sie möchten keinen Überwachungstag verpassen. Sie können wie folgt vorgehen:

Konfiguration

Seite: Statistik - Berichte

Image Added > Statistik > Berichte

Image Added

Parameter

Description

NameName des Berichtsabonnementsauftrags.
Dateiname (optional)Name der generierten Ausgabedatei, falls Sie eine andere als den Berichtsnamen wünschen.
AktivZum Aktivieren (Häkchen gesetzt) und Deaktivieren (Häkchen nicht gesetzt) des Abonnementsauftrags.
Kein E-Mail VersandWenn Sie diese Option wählen, wird der Bericht automatisch generiert und im entsprechenden Zielordner gespeichert, aber nicht an die E-Mail-Adresse des Abonnenten weitergeleitet. 
IntervallIntervall, in dem der Ausgabebericht angezeigt wird.
Zeitraumreport generation and push time.
Output formatthe drop-down list of desired output formats. The formats PDF, EXCEL, CSV, HTML are available.
PeriodPeriodicity in which the system will generate and/or push the report to your e-mail address.
Agents

available agents (left) and selected agents (right). Elements of the list right are those who will be taken into consideration in the output report.

> move the selected available agent(s) to the list right.

>> move all available agent(s) to the list right.

>> move back all selected agent(s) to the list left.

> move back the selected agent(s) to the list left.

CancelClick "Cancel" to discard your changes.
SaveClick "Save" to save your subscription into the list of Report Subscriptions.

Page: Statistics - Report Subscriptions

Image Modified > Statistics > Report Subscription

Image Modified

Yeah! The subscription job is listed in the pipeline, ready to be generated and pushed to your e-mail - in case your e-mail address is correctly configured in your Image Modified> User Data > Users page - next Monday at 06:00 am.

Parameter

Description

NameName of the report subscription job.
ReportName of the subscribed report.
ActiveYes if your subscription job is active and empty otherwise.
Action

"Edit" to modify the parameters of your subscription.

"Delete" to delete your subscription job.

"Activate" or "Deactivate" to activate or deactivate the job.