This tab shows two tables. The top table Inboxes shows your the inboxes status. It contains the following information. Name | The ACD-Group connected to E-mail box name. | Number | The ACD-Group number connected to E-mail box number. | Inbox | The inbox name. | E-mail | The public E-mail address. | | Total | The E-mails total. | | Received | The received E-mails count. | | Answered | The answered E-mails count. | | Unqulaified | The E-mails count under processing. |
Calls This tab shows you details of all calls which were processed in the ACD group. The table shows all calls available to the system. | 