This guide explains how to activate the jtel ACD using the Lightning SalesForce experience.

Prerequisities

The following steps should be performed first:

First Steps

Call Center Adapter Installation

Create a new Lightning App

Using Setup in SalesForce, under Apps ... App Manager, create a new lightning app:

In the next page, select Console Navigation:

Add the Open CTI Softphone to the list of utility items:

Customise the utility item as required:

In the next two screens, add and customise any further navigation items required.

In the final screen, select which User Profiles will be given access to this app.