Web Messages are used, to send information to ACD groups and agents. If you receive a web message, an envelope symbol will appear in the toolbar. Example: ![](/download/attachments/327724/image2016-11-21%2010%3A59%3A14.png?version=1&modificationDate=1479722241000&api=v2)
Clicking on the symbol shows you the currently available web messages. Example: Image Removed Image Added
The message contains the following information: Type | The type of the message: Important, Information or Stop | Sender | The sender of the message | Changed on | The date and time of the last change to the message | Subject | The subject of the message. | Message | The text of the message. | Selection
| You can select one or more messages which will be subject of a selected action. Messages which were sent to an ACD group cannot be selected. These messages must be removed from the system by an administator or supervisor. |
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