Information This information is required before the basic installation of the system.
Nr. | Information | Yes | No | Requested / Waiting for customer | 1 | IP address of ESXi host machine known? - Login Data ESXI Administrator /root known?
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| 2 | IP range + netmask + default gateway known for the virtual machines? |
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| 3 | Domain suffix known? |
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| 4 | naming convention for the virtual machines known? |
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| 5 | DNS server name(s) + IP address known? |
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| 6 | Mail server of the customer known?
- Login required?
- Desired e-mail sender?
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| 7 | Time server of the customer known? - Is the ptb time server accessible via customer firewall by NTP?
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| 8 | LDAP connection desired? - LDAP server of the customer known
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| 9 | CentOS server set up? |
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| 10 | Domain user necessary and set up? |
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| 11 | Windows server set up? - Must domain users be deployed?
- Is Domain-User set up as local administrator including full local admin rights?
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| 12 | IP address of the PBX known? |
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| 13 | Is VMWare used as the base platform? - VMWare tools installed and functional?
- Test performed via ESXi remote control?
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| 14 | Internet connection available for installation? - Internet connection activated for installation?
- Proxy necessary?
- Download at least 6MB/s?
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| 15 | Clarification of the responsibility for Windows updates is done? |
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| 16 | Clarification of the use and responsibility regarding virus scanners on Windows servers? |
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| 17 | Samba sharing between the servers necessary? |
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| 18 | Clarification Firewall - Firewall between the servers is not recommended, better as a standalone solution with a firewall around
- Firewall between TK and ACD not recommended
- Transfer port list if firewall must be activated after all ( web server and telephony server are in separate networks)
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To be checked after the basic installation: Nr. | Information | Yes | No | Requested / Waiting for customer |
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1 | Are the Aculab licenses installed? |
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| 2 | Is the configuration of the 8-server adapted to the Aculab licenses? |
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| 3 | Is symmetrical RTP set? |
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| 4 | Is SIP Packet Capture configured, if applicable? |
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| 5 | If the TK-Connector is set up and checked |
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| 6 | Is the time synchronization set up on all machines and is it running correctly? |
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| 7 | Are the system parameters adapted to customer requirements? |
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| 8 | Does the platform listener run everywhere?->Is the display on the web for calls correct? |
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| 9 | Does the data replication between master and SLave database work? |
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| 10 | Are the trunks set up in the portal? |
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| 11 | Is the telephone number converter set correctly? |
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| 12 | Has the 8-server been checked to work without errors? |
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The following tests must be performed: Nr. | Test scenario | Yes | No | Result |
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1 | Configuring an ACD group with a logged on agent |
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| 2 | Incoming call to test number, agent not available - Music on hold is played |
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| 3 | Incoming call on test number, agent available - caller and agent hear each other |
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| 4 | Function "Accept Call button" works, if present |
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| 5 | Function "automatic call acceptance" works, if available |
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| 6 | Is the call number transmission / display on the end device ok |
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| 7 | Can the signalled telephone number be called back? |
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| 8 | Correct display/behaviour of the call in the Web- or Mini-Client? |
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| 9 | Hold /Retroeve/Forwarding function tested? |
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| 10 | Are the test calls visible in the supervisor during the call? |
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| 11 | Are the test calls visible in the daily statistics? |
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| 12 | Do the statuses of the agent phones change when the agent speaks or picks up? |
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| 13 | Are the calls visible in reporting? |
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| 14 | Is the voicemail delivered correctly? |
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| 15 | Is the callback delivered correctly? |
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