Widget | Kommentar | Aussehen | XML Definition |
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ACD Gruppen | Auswahl der ACD Gruppen | ![](/download/attachments/327895/image2016-11-7%2022%3A34%3A45.png?version=1&modificationDate=1478554411000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.Groups']} |
value="#{statisticsReportsBean.reportParams['groupsIds']}" |
available="#{messages['Common.Duallist.Available']}" |
selected="#{messages['Common.Duallist.Selected']}" |
source="#{acdGroupsBean.selectItemsForReports}"/> <ice:message |
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Agenten | Auswahl der ACD Agenten | ![](/download/attachments/327895/image2016-11-7%2022%3A37%3A24.png?version=1&modificationDate=1478554570000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.Agents']} |
value="#{statisticsReportsBean.reportParams['usersIds']}" |
available="#{messages['Common.Duallist.Available']}" |
selected="#{messages['Common.Duallist.Selected']}" |
source="#{usersBean.selectItemsForReports}"/> <ice:message |
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Agentenstatus | Auswahl der Agentenstati | ![](/download/attachments/327895/image2016-11-7%2022%3A39%3A11.png?version=1&modificationDate=1478554678000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.AcdAgentStatus']} |
value="#{statisticsReportsBean.reportParams['agentStatusIds']}" |
available="#{messages['Common.Duallist.Available']}" |
selected="#{messages['Common.Duallist.Selected']}" |
source="#{acdAgentStatusBean.selectItemsForReports}"/> <ice:message |
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Innerhalb / Ausserhalb aufgelegt (s) | Alternative zu Kurzabbrecher | ![](/download/attachments/327895/image2016-11-7%2023%3A26%3A23.png?version=1&modificationDate=1478557510000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.HangUpSeconds']} |
value="#{statisticsReportsBean.reportParams['hangUpSeconds']}" |
value="#{statisticsReportsBean.selectItemsHangUpSeconds}"/> </ice:selectOneMenu> <ice:message |
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Innerhalb / Ausserhalb beantwortet (s) | Alternative zu Service-Level | ![](/download/attachments/327895/image2016-11-7%2023%3A27%3A31.png?version=1&modificationDate=1478557579000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.ServiceLevelSeconds']} |
value="#{statisticsReportsBean.reportParams['serviceLevelSeconds']}" |
value="#{statisticsReportsBean.selectItemsServiceLevelSeconds}"/> </ice:selectOneMenu> <ice:message |
for="serviceLevelSeconds"/> |
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Inboxes | Auswahl einer oder mehrere Eingangspostfächer | ![](/download/attachments/327895/image2016-11-7%2023%3A18%3A52.png?version=1&modificationDate=1478557060000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.Inboxes']} |
value="#{statisticsReportsBean.reportParams['acdInboxesIds']}" |
available="#{messages['Common.Duallist.Available']}" |
selected="#{messages['Common.Duallist.Selected']}" |
source="#{acdInboxesBean.selectItemsForReports}"/> <ice:message |
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IVR Statistik Marker | Auswahl einer oder mehrere IVR Statistikmarker | ![](/download/attachments/327895/image2016-11-7%2023%3A19%3A38.png?version=1&modificationDate=1478557106000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.IVRStatisticsMarkers']} |
id="ivrStatisticsMarkersIds" |
value="#{statisticsReportsBean.reportParams['ivrStatisticsMarkersIds']}" |
available="#{messages['Common.Duallist.Available']}" |
selected="#{messages['Common.Duallist.Selected']}" |
source="#{ivrStatisticsMarkersBean.selectItemsForReports}"/> <ice:message |
for="ivrStatisticsMarkersIds"/> |
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Konferenz | Auswahl einer Konferenz | ![](/download/thumbnails/327895/image2016-11-7%2023%3A13%3A32.png?version=1&modificationDate=1478556739000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.Conference']} |
value="#{statisticsReportsBean.reportParams['conferencesID']}" |
value="#{conferencesBean.selectItems}"/> </ice:selectOneMenu> <ice:message |
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Kurzabbrecher | Schwelle ab den Abbrecher in der Warteschleife gezählt werden | ![](/download/attachments/327895/image2016-11-7%2023%3A11%3A16.png?version=1&modificationDate=1478556603000&api=v2) |
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<ice:outputText |
value="#{loginBean.shortTexts['StatisticsReports.execute.ShortHangUpSeconds']} |
value="#{statisticsReportsBean.reportParams['hangUpSeconds']}" |
value="#{statisticsReportsBean.selectItemsHangUpSeconds}"/> </ice:selectOneMenu> <ice:message |
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Prozentwerte | Auswahl ob Bericht Prozentwerte beinhalten soll | ![](/download/thumbnails/327895/image2016-11-7%2023%3A23%3A53.png?version=1&modificationDate=1478557361000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.ReportOptions']} |
id="panelGroupPercentValues">
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<ice:selectBooleanCheckbox |
id="percentValuesCheckBox" |
value="#{statisticsReportsBean.reportParams['bPercentValues']}" |
value="#{messages['StatisticsReports.execute.PercentValues']}"/> </ice:panelGroup> <ice:message |
for="percentValuesCheckBox"/> |
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Reseller und Client (Verbundene Drop-Down Listen) | Auswahl eines Resellers, und damit verbundener Mandant | ![](/download/thumbnails/327895/image2016-11-7%2023%3A33%3A19.png?version=1&modificationDate=1478557926000&api=v2) |
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<ice:outputText value="#{messages['StatisticsReports.execute.Resellers']} :"/> <ice:selectOneMenu id="selectedResellersID" value="#{statisticsReportsBean.reportParams['selectedResellersID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportReseller}"> <f:selectItems value="#{resellersBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="selectedResellersID"/> <ice:outputText id="clientsLabelID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{messages['StatisticsReports.execute.Clients']} :"/> <ice:selectOneMenu id="selectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{statisticsReportsBean.reportParams['selectedClientsID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportClient}"> <f:selectItems value="#{clientsBean.selectItems}"/> </ice:selectOneMenu> <ice:message for="selectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}"/> |
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Routing Applikation | Auswahl einer Routing-Applikation | ![](/download/thumbnails/327895/image2016-11-7%2023%3A30%3A52.png?version=1&modificationDate=1478557780000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.RoutingApplication']} |
id="routingApplicationsID" |
value="#{statisticsReportsBean.reportParams['routingApplicationsID']}" |
value="#{routingApplicationsBean.selectItems}"/> </ice:selectOneMenu> <ice:message |
for="routingApplicationsID"/> |
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Servicelevel Schwellwert Gelb | Ab welche Schwelle werden Zellen Gelb gefärbt | ![](/download/attachments/327895/image2016-11-7%2022%3A43%3A32.png?version=1&modificationDate=1478554938000&api=v2) |
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<ice:outputText |
value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdYellow']} |
id="serviceLevelThresholdYellow" |
value="#{statisticsReportsBean.reportParams['serviceLevelThresholdYellow']}" |
value="#{selectItemsBean.selectItems0to100}"/> </ice:selectOneMenu> <ice:message |
for="serviceLevelThresholdYellow"/> |
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Servicelevel Schwellwert Grün | Ab welche Schwelle werden Zellen Grün gefärbt | ![](/download/attachments/327895/image2016-11-7%2022%3A41%3A54.png?version=1&modificationDate=1478554840000&api=v2) |
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<ice:outputText |
value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdGreen']} |
id="serviceLevelThresholdGreen" |
value="#{statisticsReportsBean.reportParams['serviceLevelThresholdGreen']}" |
value="#{selectItemsBean.selectItems0to100}"/> </ice:selectOneMenu> <ice:message |
for="serviceLevelThresholdGreen"/> |
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Servicelevel-Zeit 1 | Servicelevel Schwelle 1 (s) | ![](/download/attachments/327895/image2016-11-7%2022%3A59%3A33.png?version=1&modificationDate=1478555899000&api=v2) |
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<ice:outputText |
value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds1']} |
id="serviceLevelSeconds1" |
value="#{statisticsReportsBean.reportParams['serviceLevelSeconds1']}" |
value="#{selectItemsBean.selectItems0to120}"/> </ice:selectOneMenu> <ice:message |
for="serviceLevelSeconds1"/> |
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Servicelevel-Zeit 2 | Servicelevel Schwelle 2 (s) | ![](/download/attachments/327895/image2016-11-7%2023%3A9%3A54.png?version=1&modificationDate=1478556521000&api=v2) |
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<ice:outputText |
value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds2']} |
id="serviceLevelSeconds2" |
value="#{statisticsReportsBean.reportParams['serviceLevelSeconds2']}" |
value="#{selectItemsBean.selectItems0to120}"/> </ice:selectOneMenu> <ice:message |
for="serviceLevelSeconds2"/> |
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Servicelevel-Zeit 3 | Servicelevel Schwelle 3 (s) | ![](/download/attachments/327895/image2016-11-7%2023%3A10%3A18.png?version=1&modificationDate=1478556544000&api=v2) |
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<ice:outputText |
value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds3']} |
id="serviceLevelSeconds3" |
value="#{statisticsReportsBean.reportParams['serviceLevelSeconds3']}" |
value="#{selectItemsBean.selectItems0to120}"/> </ice:selectOneMenu> <ice:message |
for="serviceLevelSeconds3"/> |
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Service-Rufnummer (Einfachauswahl) | Auswahl einer Service-Rufnummer | ![](/download/thumbnails/327895/image2016-11-7%2023%3A15%3A25.png?version=1&modificationDate=1478556852000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.ServiceNumbersID']} |
value="#{statisticsReportsBean.reportParams['serviceNumbersID']}" |
value="#{serviceNumbersBean.selectItems}"/> </ice:selectOneMenu> <ice:message |
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Service-Rufnummer (Mehrfachauswahl) | Auswahl mehrere Service-Rufnummer(n) | ![](/download/attachments/327895/image2016-11-7%2023%3A16%3A15.png?version=1&modificationDate=1478556903000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.execute.ServiceNumbersID']} |
value="#{statisticsReportsBean.reportParams['serviceNumbersIds']}" |
available="#{messages['Common.Duallist.Available']}" |
selected="#{messages['Common.Duallist.Selected']}" |
source="#{serviceNumbersBean.selectItemsList}"/> <ice:message |
for="serviceNumbersIds"/> |
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Transaction-Codes | Auswahl einer oder mehrere Transaction-Codes | ![](/download/attachments/327895/image2016-11-7%2023%3A17%3A5.png?version=1&modificationDate=1478556953000&api=v2) |
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<ice:outputText |
value="#{acdclientmessages['StatisticsReports.execute.AcdCallMarkers']} |
value="#{statisticsReportsBean.reportParams['acdCallMarkersIds']}" |
available="#{messages['Common.Duallist.Available']}" |
selected="#{messages['Common.Duallist.Selected']}" |
source="#{acdCallMarkersBean.selectItemsForReports}"/> <ice:message |
for="acdCallMarkersIds"/> |
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Zusätzliche NBZ Web berücksichtigen | Option, für Nachbearbeitungszeit | ![](/download/thumbnails/327895/image2016-11-7%2023%3A29%3A19.png?version=1&modificationDate=1478557686000&api=v2) |
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<ice:outputText |
value="#{messages['StatisticsReports.ConsiderAdditionalPostCall']} |
<ice:selectBooleanCheckbox |
id="considerAddionationalPostCallInterval" |
value="#{statisticsReportsBean.reportParams['considerAddionationalPostCallInterval']}" |
partialSubmit="true"/> </ice:panelGroup> <ice:message |
for="considerAddionationalPostCallInterval"/> |
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Worckflow Konnektor (Mehrfachauswahl) | Auswahl mehrerer Worckflow Konnektor(en) | ![](/download/attachments/327895/image2017-7-21%2011%3A58%3A1.png?version=1&modificationDate=1500631082000&api=v2) |
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<ice:outputText |
value="#{messages[''StatisticsReports.execute.WorkFlowConnectors'']} |
id="workFlowConnectorsIds" |
value="#{statisticsReportsBean.reportParams[''workFlowConnectorsIds'']}" |
available="#{messages[''Common.Duallist.Available'']}" |
selected="#{messages[''Common.Duallist.Selected'']}" |
source="#{workFlowConnectorsBean.selectItemsForReports}"/> <ice:message |
for="workFlowConnectorsIds"/> |
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Worckflow Monitorpunkte (Mehrfachauswahl) | Auswahl mehrerer Worckflow Monitorpunkt(e), die zu einem Worckflow Konnektor gehören | ![](/download/attachments/327895/image2017-7-21%2012%3A0%3A37.png?version=1&modificationDate=1500631238000&api=v2) |
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<ice:outputText |
value="#{messages[''StatisticsReports.execute.WorkFlowMonitorPoints'']} |
rendered="#{statisticsReportsBean.getReportParamLength(statisticsReportsBean.reportParams[''workFlowConnectorsIds'']) |
id="workFlowMonitorPointsIds" |
value="#{statisticsReportsBean.reportParams[''workFlowMonitorPointsIds'']}" |
available="#{messages[''Common.Duallist.Available'']}" |
selected="#{messages[''Common.Duallist.Selected'']}" |
source="#{workFlowMonitorPointsBean.selectItemsForReports}" |
rendered="#{statisticsReportsBean.getReportParamLength(statisticsReportsBean.reportParams[''workFlowConnectorsIds'']) |
for="workFlowMonitorPointsIds" |
rendered="#{statisticsReportsBean.getReportParamLength(statisticsReportsBean.reportParams[''workFlowConnectorsIds'']) |
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