Starting with Salesforce Spring ’26, the creation of new Connected Apps is restricted.
Salesforce now requires the use of External Client Apps (ECA) for new integrations.
The jtel system therefore supports authentication using the OAuth Client Credentials flow, which is the recommended authentication method for External Client Apps.
Existing integrations using Connected Apps may continue to function, but for new installations the External Client App configuration described below must be used.
Configuration
An External Client App must be configured in Salesforce.
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| Setting | Value | Explanation |
|---|---|---|
| Enable OAuth | ON | OAuth is required for the integration. |
| Callback URL | https://login.salesforce.com/services/oauth2/token(Production or Developer) | For authentication the jtel system uses the Salesforce OAuth token endpoint. |
| OAuth Scopes | Access and manage your data (api) | The jtel system requires API access to the Salesforce instance. |
| Flow Enablement | Enable Client Credentials Flow | Required for authentication using External Client Apps. |
| Client Credentials User | Integration User | Defines the Salesforce user context used for API requests. |
Consumer Key and Consumer Secret
After saving the External Client App configuration, the values
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These values must be entered in the jtel Client Master Data configuration.
jtel Client Configuration
In the jtel portal the following parameters must be configured:
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