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| language | en |
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AcdB - AcdGetQueueClosedCallsByGroupEndReason_GroupServiceNumber
Criteria Used (see also ACD Group Service Number KPIs) | Description |
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bOutbound = 0 AcdGroupEndReasonsID IN (100, 101, 102, 107, 108) dtAgentConnect IS NULL | All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the call was handled by a rule at one of the specified AcdGroupEndReasons: Group Start, Routing Application, Queue, Queue No Agents, Queue All Tried. See also Value Reference |
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| language | fr |
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AcdB - AcdGetQueueClosedCallsByGroupEndReason_GroupServiceNumber
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Critères utilisés (voir aussi KPIs du numéro de service du groupe ACD)
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Description
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bOutbound = 0
AcdGroupEndReasonsID IN (100, 101, 102, 107, 108)
dtAgentConnect IS NULL
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