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| language | en |
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AcdB - AcdGetRingingCalls_Group
Criteria Used (See Also AcdB - ACD Groups KPIs ) | Description |
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SUM( IF( b.dtCallConnect IS NOT NULL, 1, 0) ) acdb.bOutbound = 0 | The amount of time the phone line of the current agent rang in the ACD group(s) in which he was logged in within a particular time slice |
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| language | fr |
|---|
AcdB - AcdGetRingingCalls_Group
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Critères utilisés (voir aussi AcdB - KPI des groupes ACD )
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Description
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SUM( IF( b.dtCallConnect IS NOT NULL, 1, 0) )
acdb.bOutbound = 0
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