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ResourceWhat to check
portal.Acd.AgentHomeOnly
  • as sysadmin under Resources, check the resource portal.Acd.AgentHomeOnly
    • make sure that the Resource is set to "Prohibit Inheritance"
    • make sure that execute rights "X" are setup for Clients and Users
  • as sysadmin and reseller adminin the relevant security group for the reseller and then the client
    • make sure that execute rights "X" are setup for Clients and Users
  • as client admin
    • configure "X" for the Security Group(s) for Braille Users only
  • Test the function. Users configured with this right, should be directed to Agent 

Removal of Functions

The following table shows functions which can be removed as necessary using the security group:

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