jtel Braille Agent Home is a version of Agent Home optimised for the use by visually impaired users, with the aid of braille readers and accessibility software.

The layout and functionality has been optimised and features the following:

A flat layout is used with fewer tabs and popups
Text is used wherever relevant instead of colours - for example agent status and telephone status are shown as text values instead of being "implied" using red / green and other colours
Unnecessary components and features can easily be removed using the relevent security group
"Cluttered" components, such as the pager for navigation in tables, are at the bottom. They can still be accessed, but the braille reader will not read all of this first, before reading the actual data
Commonly used functions can be triggered using an access key which can be configured in the user's settings

Configuring Braille Agent Home involves the following steps:

Consider whether Agent Home Braille should be displayed directly after the user logs in
Remove unused and unnecessary functions and information from Agent Home Braille
Configure Access Keys for commonly used functions

Access to Agent Home Braille

Resource	What to check
portal.Acd.AgentHomeBraille	Security groups should have the "X" (Execute) right if users are allowed to access Agent Home Braille.

Directly go to Agent Home (or Agent Home Braille) after Login

This applies to users of Agent Home AND Agent Home Braille.

Resource

What to check

portal.Acd.AgentHomeOnly

as sysadmin under Resources, check the resource portal.Acd.AgentHomeOnly
- make sure that the Resource is set to "Prohibit Inheritance"
- make sure that execute rights "X" are setup for Clients and Users
as sysadmin and reseller admin in the relevant security group for the reseller and then the client
- make sure that execute rights "X" are setup for Clients and Users
as client admin
- configure "X" for the Security Group(s) for Braille Users only
Test the function. Users configured with this right, should be directed to Agent

Removal of Functions

The following table shows functions which can be removed as necessary using the security group:

Einstellung	Was Tun	Effekt
portal.Acd.AgentHomeBraille	X der Braille Sicherheitsgruppe (auf Mandantenebene) zuordnen	Braille Agent Home ist nutzbar
	Vererbung verhindern einschalten (auf sysadmin) Dann recht “X” nach Oben reichen (Security Group bei sysadmin, reseller admin Dann in die spezielle Sicherheitsgruppe für den Braille-User das “X” aktivieren (alle anderen Sicherheitsgruppen auf der Client Ebene nicht)	Benutzer geht direkt auf Braille Agent Home nach Login (oder Agent Home, falls Braille Agent Home nicht zugeordnet ist)
portal.Acd.UsersProfilesButtons portal.Acd.Header.Teams.Activity portal.Acd.Header.Teams.Availability portal.Acd.UsersProfilesButtons	X wegnehmen	Verschiedene Funktionen im Header ausblenden
portal.Acd.AgentHome.CallProcessing portal.Acd.AgentHome.CallHistory portal.Acd.AgentHome.CurrentCalls portal.Acd.AgentHome.DiallerCampaigns portal.Acd.AgentHome.InboundStatus portal.Acd.AgentHome.MediaEvents portal.Acd.AgentHome.MediaHistory portal.Acd.AgentHome.Records	X wegnehmen	Verschiedene Tabs im Braille-Agent Home ausblenden
portal.UserData.Clients.Options.ForeignSystem	X wegnehmen	Bereich “URLs” ausblenden.
portal.Acd.AgentHome.CallNotes portal.Acd.AgentHome.CallProcessing.CallRecording portal.Acd.AgentHome.CallProcessing.TransactionCodes portal.Acd.AgentHome.CallProcessing.TransactionCodes.Categories	X wegnehmen	Funktionsbereiche im Call-Handling ausblenden.
portal.Acd.AgentHome.CallProcessing.CallbackRequest portal.Acd.AgentHome.CallProcessing.DiallerAnsweringMachine portal.Acd.AgentHome.CallProcessing.DiallerChangeStatus portal.Acd.AgentHome.CallProcessing.GetSupervisor portal.Acd.AgentHome.CallProcessing.Hangup portal.Acd.AgentHome.CallProcessing.HoldRetrieve portal.Acd.AgentHome.CallProcessing.JunkCall portal.Acd.AgentHome.CallProcessing.Offhook portal.Acd.AgentHome.CallProcessing.Refer	X wegnehmen	Diverse Call-Handling Funktionen ausblenden.
portal.Acd.AgentHome.CallProcessing.Outbound.AcdGroups portal.Acd.AgentHome.CallProcessing.Outbound.MaxRingTime portal.Acd.AgentHome.CallProcessing.Outbound.ServiceNumbers portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication portal.Acd.AgentHome.CallProcessing.Outbound.UserDefined	X wegnehmen	Verschiedene Einstellungen für Outbound-Calls ausblenden.
portal.Acd.AgentHome.CallProcessing.CallTransfer.Agent portal.Acd.AgentHome.CallProcessing.CallTransfer.AnnounceNumber portal.Acd.AgentHome.CallProcessing.CallTransfer.Group portal.Acd.AgentHome.CallProcessing.CallTransfer.Number portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser portal.Acd.AgentHome.CallProcessing.CallTransfer.Synonym portal.Acd.AgentHome.CallProcessing.CallTransfer.Team portal.UserData.Categories.Settings	X wegnehmen	Verschiedene Arten der Weiterleitungen ausblenden.
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.Availability portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.Forwarding portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.PhonePresent portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.PhoneWithBgColor portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.TeamsActivity portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.TeamsAvailability portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.UserInfo	X wegnehmen	Verschiedene Spalten bei PBX Benutzer ausblenden.