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Agent Status | Example AcdAgentStatusID | Value | Color |
Break | 3 | < 30 minutes | Green |
Break | 3 | > 30 minutes | Yellow |
Break | 3 | > 40 minutes | Red |
Unpaid Break | 644 | < 29 minutes | Green |
Unpaid Break | 644 | < 30 minutes | Yellow |
Unpaid Break | 644 | > 30 minutes | Red |
Post Call Time | 5 | < 2 minutes | Green |
Post Call Time | 5 | < 4 minutes | Yellow |
Post Call Time | 5 | > 4 minutes | Red |
Manual Post Call Time | 11 | < 8 minutes | Green |
Manual Post Call Time | 11 | > 8 minutes | Yellow |
Manual Post Call Time | 11 | < 15 minutes | Red |
Setup Time | 743 | < 5 minutes | Green |
Setup Time | 743 | >15 minutes | Yellow |
Setup Time | 743 | < 15 minutes | Red |
First Responders | 842 | < 0 seconds | Red |
IT-Problem | 934 | < 0 seconds | Red |
Parameter 1
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