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From release 3.34 it is possible to customize the information displayed in Agent Home and the Mini Client when calls are received. LayoutAgent HomeThe new layout is shown in the next screenshot: The call control / recording and notes functions have been moved to the left hand side. All of the call data is now shown on the right hand side. The three areas Call Details, Routing and Contact can be customized. The portal contains default layouts for these areas, which result in the layout shown in the screenshot above. Mini ClientThe new layout of the mini client is shown in the next screenshot: The layout has been cleaned up to use up less space. The three areas Call Details, Routing and Contact can be customized. The portal contains default layouts for these areas, which result in the layout shown in the screenshot above. CustomizationTo customize the layout, the following parameters can be used:
The parameters are either defined:
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Ab Version 3.34 ist es möglich, die Informationen, die bei eingehenden Anrufen in Agent Home und im Mini-Client angezeigt werden, individuell anzupassen. |
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