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Note: if the value was negative, it would not fit into any bucket and no CSS rules would be applied. Since a service level should never be less than 0, this will not matter. However, this principle can be used safely - simply not having a bucket definition for a range of values will result in no CSS being applied. |
Attaching Buckets to Columns
Buckets are attached to columns, by defining:
- A User Setting (can be defined by each user individually in User Master Data)
- An ACD Group Parameter (only for values associated with ACD Groups - in the Parameters Tab for each ACD Group)
- A Client Parameter
The order of processing is as follows:
- If the user has defined a setting, use this.
- Otherwise: If the value is associated with an ACD group, check the ACD group parameters.
- Otherwise: Check the Client Parameters for the appropriate setting.