Purpose
The purpose of AcdAgentStatus values is to specify the current status of the agent at time the query is done.
Values
The following standard values are defined and the list can be extended to customer specificic status like outbound, dialer, emails etc.
See also: JTEL WIKI: Agents Status
ID | AcdAgentStatus Name | AcdAgentSTatus Properties | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Restricted to specific ACD groups | Settable by Agent | Logged-In | In Location | Holiday | Pause | Calls | Post Call | Voice Mail | Outbound | Fax | Callback | SMS | Ticket | Chat | Quick Status Buttons (Supervisor) | Distribute During Call | DTMF-Input | Prompt File | Call Forwarding | System | |||
1 | Logged Off | ||||||||||||||||||||||
2 | Calls and Media | ||||||||||||||||||||||
3 | Break | ||||||||||||||||||||||
4 | Automatically Logged Out | ||||||||||||||||||||||
5 | Post Call | ||||||||||||||||||||||