| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| CSTYRIA-108 | 12.05.2020 | Wallboard - deleting a user causes the number of completed media events to increase. | When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events. This problem has been fixed. | |
| CTELKO-37 | 21.01.2020 | Mini Client - TACs - Problem with too many TACs and no scrollbar | If a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows. | |
| CSAXO-84 | 27.12.2019 | Report Subscription - incorrect start date | If a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed. | |
| CMPK-63 | 20.12.2019 | Users Delete failed | It was not possible to delete some users because of foreign key restrictions in the database. This problem has been fixed. | |
| CSAXO-47 | 21.11.2019 | Incorrect transaction codes shown on call transfer | Incorrect transaction codes could be shown on call transfer, particularly when using agent / configuration groups and also in combination with holding the call prior to the transfer. This problem has been fixed. | |
| CCARG-177 | 02.10.2019 | Dialler - incorrect figures in the following wallboard tiles | The following wallboard tiles could show incorrect values, and have been fixed: - Calls Aborted Today - Calls Aborted Today Percent - Calls Error Today - Calls Error Today Percent - Calls Invalid Today Percent - Calls No Answer Today Percent - Calls Reched Today Percent - Contact Result Aborted Today Percent | |
| JTELDEV-4941 | 09.09.2019 | Doubleclick on Tab in Service Number deletes parameters | Double clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed. | |
| CKLING-136 | 02.09.2019 | Flexible Telephone Number from Workstation can be used in Outdial | If an agent has the rights to use a telephone number defined in the user account, a flexible telephone number set by the workstation login procedure can now be selected by the agent when making an outbound call. The use of this feature requires that the resource portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication (X) is set for the user's security group. | |
| CCOMCAVE-90 | 14.08.2019 | Supervisor - Media Events | Accessing the supervisor tab media events was not possible if the CRM URL contained non ASCII or URL incompatible characters. This was caused, if the CRM URL was set via the IVR, and the URL was then parameterised, for example, using the name of the service number. If this name then contained non ASCII characters (for example accents or umlauts), then the page was no longer accessable. This problem has been fixed. | |
| JTELDEV-4969 | 09.07.2019 | Column Selector (all pages) does not reset to system defaults correctly | The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixed. | |
| JTELDEV-4953 | 08.07.2019 | JTELStats2 - Compressed Statistics run only at specific times | The following parameters have been added, so that it is possible to specify when compressed statistics are created. If not specified, then the processes run all the time. Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.StartTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.EndTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.StartTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.EndTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.StartTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.EndTime | |
| CKLING-63 | 01.07.2019 | Users Profiles - Handling Change | When a user is logged out, no profile is displayed. When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in. Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed. This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile. | |
| CNFON-409 | 25.04.2019 | ACD Incoming Calls Report failed | The ACD Incoming Calls Report failed to execute. This problem has been fixed. | |
| CTDM-245 | 22.04.2019 | ACD groups could not be deleted | Sometimes, an ACD group could not be deleted, due to references in the database to statistical records. This problem has been fixed. | |
| CCARG-199 | 22.04.2019 | Language in report subscription incorrect | It was not possible to subscribe to reports in a different language other than German. This problem has been fixed. | |
| JTELDEV-4932 | 10.04.2019 | TTS not possible when creating new prompt | It was not possible to create a TTS file when creating a new prompt. This had to be done in edit mode. This problem has been fixed. | |
| CCARG-204 | 07.04.2019 | Dialler - not all campaigns shown in supervisor | Dialler campaigns would be shown in the supervisor according to the currently active status. This included opening times and holiday restrictions. This restriction has been removed, so that all active campaigns (active flag in the campaign) are shown. | |
| CKLING-77 | 06.04.2019 | Time synchronisation errors on servers causes reports to provide incorrect call counts | If the time synchronisation on the servers was incorrect, this could cause incorrect counters to be provided in historical reports. The database queries associated with the counters in the reports have been changed, so that these are now resistant to time synchronisation failures. It is, however, important to note that incorrect times will still be reported in this case - as the timestamps taken from various machines in the architecture will cause incorrect differences to to be calculated when timestamps taken from two different servers are subtracted, for example. The changes made in this ticket affect all reports on the system. | |
| CNFON-367 | 24.03.2019 | Cleaner Processes - new shell script | The cleaner processes for the database have been moved from a daemon process, to a linux shell script. See https://wiki.jtel.de/x/5gEh for more information. | |
| CKLING-72 | 20.03.2019 | New Parameter ACD.UDP.Webserver.Address.<MachineID> | It is now possible to specify a separate address for each UDP provider (8-Server) based on the machine ID. The parameter must be created in the database with the following name: ACD.UDP.Webserver.Address.<MachineID>
ACD.UDP.Webserver.Address.82
| |
| CKLING-28 | 20.03.2019 | New Tiles for Wallboard All Groups for Waiting Time | New tiles have been created for the wallboard, which show the waiting time: - current maximum from group start to current time - current maximum from queue start to current time - average over day from group start to agent connect - average over day from queue start to agent connect The tile showing the average over the day from call start to agent connect has been relabeled, to reduce confusion between the tiles. | |
| CCARG-201 | 19.03.2019 | GDPR Wave played when caller already hungup | Sometimes, the GDPR audio file would be played even if the called party was disconnected. This caused lines to hang in the call flow and not be correctly terminated. This problem has been fixed. | |
| JTELDEV-4936 | 17.03.2019 | UsersProfiles Header shown in MiniClient and MicroClient even if deactivated | The users profiles buttons header was shown in the MiniClient and the MicroClient, even if the functionality was deactivated. This problem has been fixed. | |
| JTELDEV-4937 | 17.03.2019 | SQL Exception on edit service numbers as Sysadmin or Reseller Admin | An SQL exception was produced when editing service numbers as sysadmin or reseller admin. This had no effect on the functionality, but the error was irritating. This problem has been fixed. | |
| CKLING-67 | 15.03.2019 | Distribution - lost UDP packets from distribution daemon | Sometimes, UDP packets could be lost during the distribution process from a centrally managed system, with external telephony servers, networked by WAN. A routine has been added to the call flow to detect this situation as long as the call is in the ACD queue. The call will be distributed a few seconds later, but will recover from the lost UDP packet. | |
| CCONTACT-126 | 14.03.2019 | PBX Connectors - agent telephone status field is set incorrectly on transfer of non ACD calls | The agent TelStatusID field could be set incorrectly, if the PBX connector reported the transfer of a non ACD call between two agents. This would result in the receiving agent being blocked, and unable to receive ACD calls. This problem has been fixed. | |
| CHECT-41 | 14.03.2019 | Contact Name now shown in current call and call history | The contact name is now shown in the current call and call history in agent home and the supervisor in several tables and views. | |
| COPTI-80 | 28.02.2019 | Chat events cannot be opened from media events page in supervisor | Chat events could not be opened from the media events page in the supervisor. This problem has been fixed. | |
| CKLING-49 | 27.02.2019 | ACD Agentreport 2 groups data incorrectly | Due to an incorrect grouping of the data in ACD Agent Report 2, the data for the number of logins and duration of the logins was incorrectly multiplied by the number of groups in the report in which the agent had worked for the selected time period. This problem has been fixed. | |
| CSTUTT-293 | 26.02.2019 | User Settings - specifiying a comma for a threshold value for the wallboard causes an error | If a comma was specified for a user setting, for example Wallboard.All.TotalAvailabilityPercent.threshold.error = 80,0 - this would cause an error. This problem has been fixed, however the setting will not be applied unless correctly specified with a decimal point. | |
| CJOB-45 | 26.02.2019 | Tarif Prompt - file name with spaces causes error | If a tarif prompt was specified, with a space in the filename, the webserver would produce a http 500 error with an empty page. This problem has been fixed. | |
| JTELDEV-4923 | 15.02.2019 | Call Log not shown for some calls | Sometimes, the call log was not shown for some calls in the call log analyzer or the call log screen. This problem has been fixed. | |
| JTELDEV-4922 | 12.02.2019 | Full Client - Tab Team displayed on incorrect resource | The full client tab "Team" (for listing agents in the same team as the current agent) would not display correctly in the full client, as an incorrect resource was referenced in the security group. This problem has been fixed. | |
| CCOMM-19 | 11.02.2019 | LDAP Server in Client Settings could not be saved | It was not possible to save the LDAP server settings in the client master data. This problem has been fixed. | |
| CCARG-188 | 28.01.2019 | MiniClient - Dialler - Custom Client Field Layout 1 now shows dtEndDate | The end date field is shown (after the begin date field) in custom client field layout 1 of the mini client. | |
| JTELDEV-4903 | 25.01.2019 | New Mini Client 2.27 released | A new mini client has been released. This is documented here: https://wiki.jtel.de/display/JPW/Die+Inbetriebnahme+des+Mini+Client+ab+der+Version+2.27 and here: https://wiki.jtel.de/display/JPW/MiniClient+Einstellungen | |
| CBWG-7 | 18.01.2019 | E.164 Converter for Alcatel Trunk Calling Party Number | A new converter has been added to fix an alcatel SIP trunk problem. Alcatel SIP trunks incorrectly send national numbers unqualified (without the country code prefix). A new converter "Alcatel SIP - international remove +, national prepend country code, PBX internal prepend country area and subscriber" has been added to work round this problem. The converter works with internal extension numbers of up to length 5. | |
| JTELDEV-4902 | 27.12.2018 | Telephone Number Input Fields - incorrect replacement of prefix (country code) | The telephone number component would incorrectly replace the prefix (in the country code drop down list) without removing the prefix from the input field (suffix) in some cases. This problem has been fixed. | |
| CSYMP-26 | 27.12.2018 | Dynamic priority groups - supervisor - incorrect sums for 15 minute values | The sum row in the dynamic priority groups tab of the supervisor incorrectly summed up all rows for the 15 minute colums, instead of one row per distinct dynamic priority group. This problem has been fixed. | |
| CSYMP-34 | 27.12.2018 | Supervisor - dynamic priority groups - link to edit groups | A link to edit the dynamic priority group has been added to the ACD supervisor. Clicking on the name of the dynamic priority group opens it for editing. | |
| JTELDEV-4901 | 27.12.2018 | Fixed table headers when browser is scrolled | A new beta feature has been added, to make the table headers stick in the browser when the content of a large table is scrolled. The feature can be activated or deactivated using the resource "portal.Beta.FixedTableHeaders", enabling deactivation of this feature when the behaviour is not as desired. | |
| CSYMP-32 | 27.12.2018 | Supervisor - Links for ACD groups also now on left hand side of screen | It is now possible to open a group in the supervisor by using a link on the group name in addition to the link "Details" on the right hand side. | |
| CTDM-231 | 27.12.2018 | Last Agent and Not Last Agent Algorithm - performance problem on anonymous calls | In large installations, when a call was received from an anonymous caller to an ACD group configured with the last agent or not last agent algorithm, the performace of the system would be seriously impacted when the search for the last agent was performed. This problem has been fixed, last agent / not last agent is no longer searched for or applied to anonymous calls. For Versions 3.11 and later, additionally overriding the last agent using a parameter in the IVR GUI when entering the ACD can now be applied, even to anonymous calls. | |
| CNFON-283 | 27.12.2018 | Mini Client - Double Chat Event Notification | When a chat event was received by an agent using the mini client, the notification would be displayed twice next to eachother. This problem has been fixed, the notification is only shown once. | |
| JTELDEV-4881 | 10.12.2018 | Workflow / Routing GUI - Object Re-Organisation | The objects in the routing GUI have been reorganised. A new category "Internal APIs" has been added, to which the list functions have been moved together with some other internal API objects like cockpit variables. The object icons have been changed in some cases - in particular the database access objects. Objects which pertain to external interfaces (DB, REST etc.) have all been moved to the Interfaces category, and objects which pertain to ACD Events are now all found in that category. | |
| JTELDEV-4882 | 09.12.2018 | SMS error for very short numbers | The SMS Daemon would throw an error if very short numbers were addressed which could be the same length as a country code. This problem has been fixed. In addition, a max tries parameter Portal.Daemon.SMS.MaxTries has been implemented, after which sending is no longer tried. This is currently set to 5 tries. | |
| JTELDEV-4880 | 09.12.2018 | ODBC error in server when no service number found | An error would be displayed in the telephony server when no service was found for a particular service number. This was not a critical problem, and did not affect system operation. This problem has been fixed. | |
| CENERGIE-78 | 09.12.2018 | Forwarding of media events to same group is now allowed | When agents have a media agent, they could not previously forward this back to the same group. This could, for example, be desirable if an agent has an event but is logged out from the system and would like to forward the event back to the group for processing before leaving. The same applies to the supervisor who can now distribute events which are in a particular agent account back to the same group. The group in which the event currently is distributed, is indicated by (*) after the group name. | |
| CKLING-26 | 03.12.2018 | Error in CRM URL - ${Field} notation does not work correctly | The CRM URL did not work correctly, if the extended field notation ${FieldName} was used. This problem has been fixed. | |
| CTDM-237 | 29.11.2018 | Manual sending of media events by E-Mail did not function in all scenarios with the SMTP server | Previously, the sending of an acd event via email used the email address of the agent as the sender. Unfortunately, this does not work in all scenarios, as the SMTP server sometimes does not allow this. The behaviour has been changed, so that the email address as setup in the client account is used. | |
| CCARG-184 | 23.11.2018 | Dialler Contacts - partial export of contacts (done or aborted) only exports done contacts | The export of dialler contacts either using the mechanism Export (Release 3.11 or 3.12) or using the newer Import2/Export2 mechanism (Release 3.12) would not export aborted and done contacts, only done contacts. This problem has been fixed. | |
| JTELDEV-4877 | 08.11.2018 | New AnswerDetectionAlgorithm parameter added to JTEL IMAP E-Mail Connector | A new parameter has been added to the configuration of the IMAP E-Mail connector: AnswerDetectionAlgorithm. When set to 2 the connector uses the In-Reply-To and Message-ID headers to correlate the reply to the original message. When set to 1, the connector uses the Thread-Index E-Mail header to correlate replies to the original message. If the correlation method fails, then the connector fails back to the old method of using the subject, and the <AcdEvent X> indicator to correlate the E-Mail to the ACD Event. | |
| CMKL-23 | 30.10.2018 | SIP Display incorrectly coded on outgoing call when UTF-8 is received in display in inbound call | The SIP display header was incorrectly doubly UTF-8 coded on outgoing calls made, when UTF-8 was received in the display header in the associated inbound call. This problem has been fixed. | |
| CNFON-319 | 30.10.2018 | REST Query - includes debug output of rest result and variables | The REST Query object in the IVR has been improved, to include a trace of the all variables. This makes determining the variable names for the result easier. The trace is included in the call log (Call Loging or Call Log Analysis). | |
| CNFON-314 | 29.10.2018 | Agent In-Out Calls Report | The checkbox "totals" was not applied when the agent in-out calls report was subscribed to. This problem has been fixed. | |
| JTELDEV-4875 | 28.10.2018 | Number Translator - Improved Handling of Country and Area Codes and SIP URIs | If a SIP URI contains a double @, for example: 123%40mytrunk.net@mypbx.local, then the non local part (left hand side) would be present in the number stored by the platform. This behaviour has been changed, so that the number only is extracted. Further, when comparing numbers to trunk settings, if the area code and subscriber code of the trunk was not specified, then country numbers beginning with the country code would be matched as local numbers. This behaviour has been changed so that they are matched as internal, subscriber or national numbers. This allows for greater flexibility when the universal formatter is used, in particular with E.164 and a preceeding +. | |
| CWS-193 | 24.10.2018 | Supervisor - end automatich post call for agents. | A button has been implemented in the supervisor, allowing supervisors to end the automatic post call work of agents, in the tabs: all agents, active agents, and group details. The button is shown when the agent is in post call only. The remaining post call time can be seen in the "Status since" column, and is updated every 5 or 10 seconds, depending on the set refresh time for the supervisor. | |
| CKLING-22 | 15.10.2018 | User Profiles for ACD Agents | A new feature "User Profiles" has been added for ACD agents, which allows the administrator to specify the status of agents, and in which groups they are logged into or out of in one profile. A set of configured rules is executed when the user or supervisor selects the profile, which changes the status of the agents, and logs them into our out of specified groups in the system. A time scheduler is provided, which specifies when the system applies the profiles automatically. The execution schedule can be applied to a certain time of day on specified weekdays, and also a holiday list can be configured which specifies whether the profile should be applied when it is or is not a holiday. Full documentation is available in the jtel Portal WIKI. | |
| CCOMCAVE-64 | 12.10.2018 | IVR Connect Module - Option SIP REFER | An option to execute a SIP REFER when the destination is reached has been added to the IVR Connect module. This allows the channels to be optimised back to the PBX (route optimisation) once the call has been answered and is in the connected state. Note: this requires that the trunk to the PBX supports this functionality. | |
| CWS-183 | 12.10.2018 | Automatic Answer was clickable when disabled | The automatic answer button was still clickable when the function was disabled. This would cause automatic answer to be switched on, however the user would not be able to see this. This problem has been fixed. | |
| JTELDEV-4870 | 12.10.2018 | Outbound via specific service number - trunks no longer required on all 8-Server machines | When outbound calls are made using a cluster of 8-Servers, it is no longer necessary that the trunks be symetrically configured on all 8-Servers. Now the routine which selects an 8-Server machine to make the call on, selects an available machine according to the trunk group settings if configured on the service number. Note: if no trunk group is associated with the service number, then the behaviour is as previously, any available machine (which has updated its own timestamp) configured on an appropriate trunk (either the trunk for the customer, or a generally available outbound trunk) will be used. | |
| CWS-182 | 11.10.2018 | Transaction Code Popup Race Condition | A race condition could ensue when the transaction code was displayed in an outbound call. This problem has been fixed. | |
| CKLING-19 | 03.10.2018 | Compressed Statistics | A new schema JTELStats2 has been added to the database, which contains compressed statistics for: CompressedA: Calls to service numbers, ACD groups and the cumulated results of agent calls. CompressedUA: Calls to users (agents), and the results thereof from the point of view of the agent. CompressedU: Aggregated values for agent status. The data is aggregated to 15 minute and daily timeslices. This will enable the statistics to be held for a much longer time, whilst the deletion of the detail records can be set to an earlier date to keep up system performance on large systems. Full documentation is available on request. | |
| JTELDEV-4871 | 03.10.2018 | MiniClient 2 EXE - docking fails in Windows 10 | After the latest function update to windows 10, the mini client EXE was no longer able to dock to the screen. This behaviour has been fixed for the primary monitor, however sometimes the application will still not dock to the secondary monitor. | |
| CNFON-304 | 26.09.2018 | E-Mail Connector Log - failure to open in a new web session | If a new web session was created and the user navigated immediately to the email event log, the function would fail. If a change was made to agent home, for example, before accessing the log, the function would work. This problem has been fixed. | |
| CHHW-94 | 11.09.2018 | Incoming call with extra long SIP From address not taken | If an incoming call was received with an extra long SIP From address, from which no telephone number could be extracted (for example unknown@a.very.long.domain.name.indeed.com), then the incoming call would not be processed due to a data length violation in the database. This problem has been fixed, in this case the data is truncated to the maximum length before the call is processed. | |
| CCOMCAVE-67 | 10.09.2018 | New Feature "create callback media event when caller abandons queue" | A new option "create callback media event when caller abandons queue" has been added to ACD standalone and configuration groups. If this option is selected, and a caller abaondons (hangs up) when in the ACD queue, a callback media event will be created and distributed to agents in the group. | |
| CSYMP-17 | 27.08.2018 | Departments | A new table "Departments" has been added. Departments can be assigned to users. Currently, this function is for informational purposes only. | |
| JTELDEV-4868 | 24.08.2018 | LogFileCleaner daemon logs deleted earlier | The LogFileCleaner now deletes logs from daemon processes much earlier, as soon as they have rolled over. This behaviour has been changed to prevent log files from daemon processes on busy systems from taking up too much space. If old logs are required from the daemon processes, then the log file cleaner daemon should be deactivated temporarily. | |
| CSYMP-12 | 23.08.2018 | Dynamic Priority Groups | A new feature "Dynamic Priority Groups" has been added to the ACD. First of all, a dynamic priority group is created, in which the planned number of calls can be setup for defined time periods. Next, the dynamic priority group is assigned to any required service numbers in the system. If a call is received to a service number configured with a dynamic priority group, then the ACD priority configured at the service number or in the IVR object is ignored. Instead the system uses a formula, which determines the amount of time left in the current time slice, and the number of calls which should be serviced during the time slice. This formula results in a dynamic priority from 100 (highest, high delta to calls to be serviced) to 0 or negative. A value of 0 indicates that the planned number of calls has been reached, a negative value indicates that the value has been exceeded. A value of 50 indicates "on target", i.e. that the number of calls remaining to be serviced in the remaining target time is OK. By using static priorities, certain hotlines can be priorised above 100, to ensure that calls are always placed to the front of the queue. | |
| CSYMP-15 | 23.08.2018 | Dynamic Priority Groups | Dynamic Priority Groups are now presented in a new view in the Supervisor. The page shows the dynamic priority groups for the current day. The list can be filtered, and selections are allowed for past, future, current and items with no plan data. Clicking on the green or red buttons activates or deactivates the complete group or the entry. | |
| CSKR-113 | 16.08.2018 | Contacts New - Field "Customer Number" tried to validate an e-mail address | When creating a new contact, the field "Customer Number" was validated as an e-mail address. This problem has been fixed. | |
| CCARG-168 | 07.08.2018 | Dialler - inbound call received when in status "result code" | If agents were in the status "result code" in a dialler campaign, and they disconnected their connection to the dialler, they could receive inbound calls. This behaviour has been fixed, so that inbound calls are no longer received until a result is recorded. | |
| CCARG-165 | 05.08.2018 | MiniClient.EXE - configuration option DisableSpellCheck to disable spell checking in embedded Chromium browser added | A configuration option DisableSpellCheck has been added to disable spell checking in the embedded chromium browser has been added. Additionally, the selection of the language used for spell checking follows the language settings in the configuration file. | |
| CNFON-238 | 03.08.2018 | Creating Contacts - all telephone number fields are "required". | When creating contacts all telephone number fields were marked as "required" by the UI. This problem has been fixed. | |
| CKLING-11 | 02.08.2018 | MiniClient - new option UseRemoteWorkstationName | A new option AutomaticWorkstationLogin has been added to the mini client configuration, which causes the mini client to determine the remote workstation name instead of the local workstation name. This option is used in combination with the option AutomaticWorkstationLogin, to automatically login agents to the ACD in a free seating environment. | |
| CCARG-145 | 31.07.2018 | Import / Export 2 | A new method for importing / exporting to and from the system has been added, which allows for a highly flexible schema to be used when mapping CSV file formats. This has currently been implemented for the dialler, and is documented here: https://wiki.jtel.de/display/JPW/Import+Export+Schemes | |
| CSYMP-16 | 22.07.2018 | Mini Client EXE - Automatic Login from Workstation with automatic setting of telephone number | A new setting has been added to the mini client - AutomaticWorkstationLogin. When this is set, then the mini client tries to login the current user automatically and set the telephone number. This is achieved as follows: the mini client passes the workstation name, workstation IP Address and user name to the login procedure, together with the client and reseller UID according to the login URI. The login procedure checks for an entry in the appropriate reseller / client combination, which matches the LDAP user name of the user, and the IP Address or name of the workstation. If an entry is found, the user is logged into the telephone number specified in the workstations table, with the status specified in the mini client configuration file. To use this feature, the settings StatusChangeOnStartClient and StatusChangeOnStartClientID must be also set in the mini client configuration file. | |
| CKLING-5 | 22.07.2018 | Mini Client EXE - URL can now be opened by REST | New options have been added to the mini client, version 2.20, to allow the opening of the CRM URL via REST. The new parameters are AutomaticRESTCRMUrl and CurlRESTCommand. The deployment of the mini client now includes cygwin to enable this functionality. | |
| CRADPRAX-198 | 20.07.2018 | Automatic answer configured incompletely causes delay in incoming calls | If the automatic answer feature configuration was incomplete, this could cause a delay of 2-4 seconds on receipt of an incoming call. This problem has been fixed. | |
| CSTUTT-287 | 13.07.2018 | Asterisk AMI PBX Connector - Duplicate PBX Users | The Asterisk AMI PBX connector can now deal with duplicate PBX users. If several users have the same monitor telephone number, all will be set to busy or free when the connector receives events from the PBX. | |
| CNFON-266 | 10.07.2018 | New GUI Variables for caller qualification | The following variables have been added to the IVR GUI: $caller_nielsenarea $caller_postcode1 $caller_postcode2 $caller_postcode3 $caller_statename $caller_vehicleregistration
| |
| CENERGIE-49 | 09.07.2018 | Call Transfer to Same Group now possible | It is now possible to transfer a call back to the same ACD group as the call was received on. This is now allowed, as use of the group search extension algorithm means that calls can be distributed to agents which are not actually a member of the group in which the call is being processed. This allows agents who are not able to deal with the call to transfer the call back to the group. | |
| CNFON-260 | 29.06.2018 | FTP Upload of call recordings not possible on Linux SMBv2 File Shares | On Linux Samba SMBv2 shares, the daemon process responsible for FTP uploads could not copy the call recording file to the destination file name. This problem has been fixed. | |
| CSPKH-92 | 25.06.2018 | ACD Queue Waiting Position and Waiting Time calculations wrong | The current ACD queue waiting position, played to a caller, could incorrectly increase, if a higher priority call joined the queue in front of the current call. This problem has been fixed. In parallel, the waiting time announcement, if played in the queue, could decrease at an incorrect rate (way too fast). This problem has also been fixed. | |
| CCARG-158 | 16.06.2018 | Non Standard Shortcut Ctrl+Alt+E ends mini client | Previously, pressing Ctrl+Alt+E would end the mini client. This behaviour has been changed, now the mini client closes with the standard shortcut Alt+F4. | |
| CCARG-157 | 15.06.2018 | MiniClient does not start when last started on a no longer present screen | If the mini client was started and docked to a screen which is subsequently removed, then it would not start next time tried. This situation happens mostly with laptop users, who attach a second screen to the laptop, and remove this at a later stage when the mini client is no longer started. This problem has been fixed. | |
| CMOVINGA-136 | 06.06.2018 | SOAP callCreateOutbound new parameter bSuppressPreview | A new parameter has been added to the SOAP function callCreateOutbound - bSuppressPreview. This parameter causes any screen pop functionality to be suppressed for the call to be made, for example when the SalesForce intergration is used. | |
| JTELDEV-4861 | 06.06.2018 | Deleting ACD Groups - Error | An error could occur when deleting an ACD group due to a foreign key restriction in the database. This problem has been fixed. | |
| CMOVINGA-135 | 05.06.2018 | SOAP onClickToDial with NULL userData results in screen pop in SalesForce | Using the SOAP onClickToDial function without specifying a value for userData, would result in screen pop in SalesForce for a record with the SalesForce ID /null. This problem has been fixed. | |
| CMOVINGA-134 | 05.06.2018 | Outbound call not possible in SalesForce if REST API onClickToDial inactive | It was not possible to make an outbound call in SalesForce by ClickToDial, if the REST API onClickToDial was marked as inactive. This problem has been fixed. | |
| CENERGIE-57 | 28.05.2018 | MiniClient in Citrix Server | The MiniClient would not start more than once in a Citrix Server environment. This problem has been fixed. See also MiniClient configuration setting CEFSettings (recommend, set to 3). | |
| JTELDEV-4860 | 27.05.2018 | DE Holiday Lists available in WIKI and deployment | Holiday lists for Germany up to 2023 for all states are available in the WIKI (search for page "Feiertagslisten DE") and in the portal directory JTELCarrierPortal/DB/mySQL/holidays | |
| CCARG-155 | 27.05.2018 | Dialler - Priority of campaigns | The way in which the dialler deals with campaign priorities has been modified, to facilitate quicker emptying of campaigns which are almost empty. The algorithm is now as follows: Campaigns with > 5% available contacts, uses weight * random factor. Campaigns with > 2.5% available contacts, uses 50 * random factor. Campaigns with > 0% available contacts, uses 100 * random factor. This means that when campaigns get to less than 5% available contacts, contacts from these campaigns will be selected more often, which will tend to the campaign being emptied. | |
| JTELDEV-4857 | 27.05.2018 | .r5.xml Files no longer distributed | The .r5.xml files (xml representation of the .r5 scripts in the product) are no longer distributed and have been removed. | |
| JTELDEV-4858 | 27.05.2018 | IVR GUI - Language change object did not change variables $languages_id and $languages_iso_code | The IVR GUI object "language change" did not change the value of the variables $languages_id and $languages_iso_code. This problem has been fixed. | |
| JTELDEV-4856 | 26.05.2018 | Trunk Groups - Outbound Call Number Converter Error | If the number specified as the subscriber code was of length >= 9, then the outbound trunk groups selector algorithm would fail. This problem has been fixed. | |
| JTELDEV-4855 | 24.05.2018 | Trunk Groups Universal Formatter now supports selective inclusion of + for international numbers | The universal formatter for outgoing numbers now supports the selective inclusion of a + in a SIP URI, if the number is treated as international by the converter. For example: sip:$
{NUM.PLUS}${NUM.E164}@mytrunkwill dial with E.164 and a plus always
sip:${NUM.PLUS}
$
{NUM.X164}
@mytrunk
| |
| JTELDEV-4854 | 24.05.2018 | Reports can now dynamically load resource file for report | Previously, any strings referenced within a report using the $R syntax for jasper reports required that the string be present in the reportmessages properties bundle in the carrier portal application. This behaviour is still allowed, but it is additionally allowed to place resource files with the same base file name as the report itself, for example Statistics_ACDGroupsReport_de.properties, Statistics_ACDGroupsReport_en.properties, in the Data/system/jasper directory, and the report will be generated using this resource file instead. Note, that only one resource bundle may be used, so it is not possible to "fall back" to strings stored in the carrier portal application itself - all strings used in the report must be provided in this case. | |
| JTELDEV-4853 | 24.05.2018 | ACD Group Start - Total Agent Count Logged in to Client is Recorded | When a call enters an ACD group, the total agent count logged into the client account is now recorded to the table AcdStatisticsPartB. | |
| CNFON-219 | 23.05.2018 | Report ACD Statistics Group Calls (ACD-Statistik Gruppenanrufe) corrected | Some fields in the report, such as the total average hangup time, were calculated incorrectly. This problem has been fixed. The layout of the report for Excel has been improved. | |
| CCARG-110 | 23.05.2018 | Agent Home and Mini Client - new Call Transfer Tab "Team" | The new tab "Team", available both in the full client and the mini client, contains the same view as "Agent", but lists only agents who are members of groups in which the logged in user is also a member. | |
| CHHW-82 | 22.05.2018 | MiniClient EXE - Opening of external links failed | The mini client .EXE would fail to open external links. This problem has been fixed. | |
| JTELDEV-4849 | 22.05.2018 | Mini Client pins to wrong monitor on re-open | If the mini client was pinned to any monitor other than the primary monitor, it would forget this and pin itself to the primary monitor after a restart. This problem has been fixed. | |
| CCARG-108 | 22.05.2018 | Direct Call to ACD Group from Mini-Client | It is now possible for agents to call ACD groups directly from the Mini-Client. - portal.Acd.AgentHome.Call.DoCall.Group
| |
| CSTUTT-278 | 22.05.2018 | Agent Login Logout Statistics - Race Condition | If an agent changed status using the web client, whilst an automatic logout was being performed by the telephony server due to a missed call, then incorrect data could be recorded for the login logout statistics. This problem has been fixed. | |
| COPTI-73 | 22.05.2018 | Missing Media Event Notification in SOAP when ACD Event is closed by SOAP | When a media event was closed by SOAP, no notification was sent to the SOAP interface. This contrasts with closing an event using the Web GUI, which caused an event to fire in the SOAP interface. This behaviour has been changed, so that an event is always fired in SOAP. | |
| CHAUSGRUND-23 | 21.05.2018 | Media Events - Events could only be sent to logged in agents. | For all media event types except chat, it is now possible to send the event to an agent who is not logged in. Chat sessions are a realtime events which cannot be processed by agents who are not logged in. | |
| JTELDEV-4851 | 20.05.2018 | Editing group distribution page sometimes fails when a default group is enabled | The web application could freeze, when the distribution algorithm for a group was changed, and a default group was set. This problem has been fixed. | |
| JTELDEV-4850 | 20.05.2018 | Cannot delete ACD group when extended group search is configured | When the extended group search was used, it was not possible to delete an ACD group configured with this feature. This problem has been fixed. | |
| CSYMP-9 | 16.05.2018 | Incoming Call Service Dispatcher - Match on only Source Server now possible | It is now possible to match incoming SIP calls to the trunk group based on only the source server. To use this matching method, the destination server in the trunk group MUST be configured as empty. | |
| COPTI-71 | 15.05.2018 | Chat - incorrect language displayed | The chat server could display some messages in the incorrect language depending on the browser settings. This problem has been fixed. | |
| CCHALTEC-128 | 15.05.2018 | File Upload sometimes failed on Windows Shares | Uploading WAV files to the portal could sometimes fail on installations where the storage share was on a Windows machine. This problem has been fixed. | |
| CVBDA-8 | 10.05.2018 | New SOAP Function customProcessStart | A new SOAP function has been added, customProcessStart. This allows for the integration of custom call flows to ACD calls, which are started when the caller and agent are connected, or the caller is on hold. See the current SOAP documentation for details. | |
| JTELDEV-4847 | 09.05.2018 | Mini Client EXE 2.16 - Hotkey Function | It is now possible to specify a hotkey in the mini client .EXE configuration, which works as follows:
shortcut.js can be modified as necessary. The default behaviour is as follows:
If the user wishes to make the call, simply pressing enter will start the call. This behaviour can be further modified in shortcut.js, for example, to also click the button. The settings in the mini client configuration file which affect this behaviour are:
| |
| CMOVINGA-128 | 09.05.2018 | FTP Call Recordings Upload Filename | The FTP upload call recordings filename can now contain $userdata or $addinfo to include the userdata field or the additional information field respectively. | |
| JTELDEV-4846 | 07.05.2018 | Basic Debugging Statistics Page | A page has been added, which shows some diagnostics for the webserver. This can be retrieved at the following URL: http://localhost:8080/CarrierPortal/pages/common/Stats.xhtml | |
| CDIERCK-12 | 06.05.2018 | Innovaphone PBX Connector V11 supports multiple instances as service | The innovaphone PBX connector (from V11 only) can now be installed multiple times as a service on the same machine. The installation syntax is: c:\Windows\Microsoft.NET\Framework64\v4.0.30319\InstallUtil.exe /ServiceName="JTELInnovaphonePBXService_instance001" /DisplayName="jtel Innovaphone PBX Service Instance 001" /Description="jtel Innovaphone PBX Service Instance 001" /install JTELInnovaphonePBXService.exe Note: when uninstalling the connector, the same switch for /ServiceName MUST be used. | |
| CCONRADIA-47 | 04.05.2018 | ACD Groups Report 4 - Incorrect Service Level when 0 Service Level Seconds selected | If the Acd Groups Report 4 was executed, with a service level seconds of 0 set AND a service number selected, then the report would incorrectly count all calls to the group without respecting the service number selection. Hence a service level > 100% could be reported. This problem has been fixed. | |
| CNFON-214 | 04.05.2018 | AcdGroupsReport 1, 3 and 4 - Average Hangup Time incorrect | In ACD Groups Report 1, 3 and 4, the average hangup time was incorrectly always 0 or 1 second. This was due to the total time being divided by itself to form the average instead of being divided by the number of calls. This problem has been fixed. | |
| CHECT-30 | 03.05.2018 | Calling Party Number not displayed correctly in Mini-Client Toaster | The calling party number was not displayed correctly in the mini client "toaster" popup which is displayed when an incoming call is received by agents. This problem has been fixed. A new version of the mini client must be deployed in addition to an update to the portal, to fix this problem. | |
| CKSB-82 | 27.04.2018 | Additional Info - fails when single quotes are used | The additional information field would fail in the call flow, if single quotes were present. This problem has been fixed. | |
| COPTI-58 | 25.04.2018 | Call Recordings Upload to SFTP sometimes fails | Call recordings upload to SFTP would fail if a backslash was used in the path name. This problem has been fixed. | |
| JTELDEV-4845 | 24.04.2018 | New Group Reports ACD Groups Report 7, 8 and 9 | Three new ACD group reports have been added to the system. They contain the following data: call counters, SLA counters and percentages, queue counters, agent call counters and agent times. The SLA is divided up into 3 calculations, and a "red / yellow / green" traffic light effect is added to the SLA percentages and numbers to highlight good and bad service times within the 3 SLA counters. Report 7 is cumulated per group then time slice, report 8 is cumulated per time slice then group, and report 9 contains the totals only for the period selected. | |
| CVBDA-7 | 24.04.2018 | New Stored Procedure for creating holidays without creating duplicates | A new stored procedure JTELWeb.Holidays_Create_NoDuplicate has been added, which can easily be used to create lists of holidays which can be imported multiple times without creating duplicates. This makes the creation of scripts for specific holiday lists simpler. | |
| CPPA-22 | 14.04.2018 | Automatic logout on lost calls also processed when agent already logged out | The automatic logout on lost calls would also be processed when an agent was already logged out. This effect can be seen when the new feature "always call agent" is used (for the direct use of personal extensions as an ACD group). This problem has been fixed. If the status is already logged logged out, then no autologout will be performed. | |
| CPPA-21 | 14.04.2018 | Agent status is changed when daily outlogout is processed even if agents are already logged out | The status of agents would be changed to a potentially different status than they were currently in, when the daily autologout procedure was processed. This behaviour has been changed, so that agent status is only changed if they are in a logged in status when the daily autologout is performed. | |
| JTELDEV-4843 | 14.04.2018 | Improved Logging in Call Log and Call Log Analyser | The call flow logging for viewing via the web in the call log or call log analyser has been improved. Some unnecessary clutter has been removed, and logs have been added for events received in the call flow. | |
| CHECT-16 | 14.04.2018 | Last agent incorrectly moved on enquiry call | When agents hold a call, and make an enquiry call to a new agent, and then take the call back, the last agent is incorrectly moved to the agent called in the enquiry call. This problem has been fixed. The call log now also includes information on how the queue was entered (where the last agent is determined) and how the queue was distributed. | |
| CHECT-17 | 13.04.2018 | MiniClient Incoming Call Popup improved | Previously, the incoming call popup in the mini client only showed the service number. The incoming A-Number (caller number) has been added. | |
| JTELDEV-4842 | 09.04.2018 | Report Date Time Formats 12 instead of 24h in some reports | The report time format was incorrect, in the following reports: Agents Itemised Calls Report (Inbound and Outbound), Dialler Campaigns Itemised Calls Report. This problem has been fixed. | |
| JTELDEV-4841 | 08.04.2018 | Dialler - Possible Race Condition when Call Ends | A race condition could ensue, when the outbound call from the dialler ended, causing a check for call blending to be made even though the agent was not ready as a result code had not yet been recorded. Also, the agent call status could change to "blank" (i.e. as if the agent was idle and had no call with the system). This problem has been fixed. | |
| COPTI-66 | 08.04.2018 | DTMF Injection - when using IVR Connect module | DTMFs are now passed between the tromboned connections when using the IVR connect module. This can, for example, be used to control a dialled IVR system by DTMF. Note: the aculab VoIP layer must be accordingly parameterised to pass the DTMFs through. | |
| COPTI-62 | 08.04.2018 | Chat Media Events not signalled correctly via SOAP | Sometimes chat events would not be signalled correctly by the SOAP interface. This problem has been fixed. | |
| JTELDEV-4838 | 04.04.2018 | Telephony server - run as windows service | The telephony server can now be run as a service. For additional information on how to set this up, contact jtel support. | |
| JTELDEV-4837 | 28.03.2018 | SOAP Test Client ACDClient2Test.exe - Event timestamp formatting incorrect | The event timestamp formatting in the right hand pane (events log) was incorrect. This problem has been fixed. | |
| JTELDEV-4836 | 28.03.2018 | SalesForce - onClickToDial function now also matches the ServiceNumbers.Name field not just ServiceNumbers.RootNumber | The match on the number returned from the onClickToDial REST API is now performed on both the ServiceNumbers.RootNumber and ServiceNumbers.Name fields. This is necessary, to match 0800 numbers, for example. Note that the match MUST NOT return more than one record - i.e. no two ServiceNumbers in the jtel system can be configured with the same Name. | |
| JTELDEV-4834 | 27.03.2018 | Transaction Code Buttons in Mini Client Improved | The transaction code buttons in the mini client have been improved, so that they appear as check boxes for easier usability. | |
| CNFON-191 | 26.03.2018 | Trunk Groups - New Number Translator | A new number translator "Telephone 90, 900 - remove dialling prefix (90 or 900), prepend country code and area code as required" has been added, for countries, such as the UK, which signal incoming numbers pre-pended by 9 for an outside line. | |
| JTELDEV-4832 | 22.03.2018 | Chat URL now clickable | The chat URL in the chat configuration is now clickable. | |
| CPPA-15 | 16.03.2018 | New TTS Engine Cereproc | The jtel system now supports a new TTS engine - Cereproc. See www.cereproc.com for more details. Highlights include offline generation via a flexible licensing mechanism which (unlike some other vendors) is not channel based, but simply requires one licence per system. | |
| CNFON-144 | 15.03.2018 | Edit Contacts - Email Field maximum length problem | It was not possible to edit an email address of more than 32 characters in length in the contacts edit function. This problem has been fixed. | |
| CLDB-105 | 14.03.2018 | Telephony Server does not delete whisper files | The telephony server would not delete whisper files, after they had been used. This could cause the temp directory to contain many files over time, though a disk full situation was never observed at a customer due to the usually small files involved. This problem has been fixed. | |
| CCARG-151 | 13.03.2018 | TAPI PBX Connector - Connector IP and UDP Port Update | The TAPI PBX connector now updates the connector IP and UDP port on every event received from TAPI. This means that it can be restarted or started during the day, with only a slight impact on system function (loss of events for the duration of the restart). | |
| CWS-180 | 07.03.2018 | Innovaphone PBX CDR Service - Connection Pool Error | The Innovaphone PBX CDR collector service writes to the incorrect connection pool JTELStats instead of JTELWeb. This problem has been fixed. | |
| CWS-179 | 07.03.2018 | Dialler Logic and Call Pickup / Transfer Problem - Incorrect Agent Telephone Status | When a call pickup or transfer is performed by an agent using the PBX, the jtel telephone status (not PBX status) of agents was sometimes incorrectly not reset. This problem has been fixed. | |
| CCARG-150 | 06.03.2018 | TAPI PBX Connector - Click to Dial not terminated automatically | Now, when an agent performs a click-to-dial, using the TAPI PBX connector, the call is not automatically ended. This allows agents to "hear" the result of the call (busy, invalid number, ...) before the call is terminated. | |
| CCARG-143 | 04.03.2018 | Click to Call - via PBX Connector or jtel | It is now possible to decide whether the PBX connector is used to make outbound calls (click to dial) for agents, or the jtel system directly. The following settings govern this behaviour: dialler.ClickToCall.UDP.MaxNumberLength PBX Connector maximum number length for ClickToCall commands. The parameters dialler.ClickToCall.UDP.MaxNumberLength and dialler.ClickToCall.UDP.MinNumberLength determine which numbers will be dialled using the connector. dialler.ClickToCall.UDP.MinNumberLength PBX Connector maximum length for current agent TelActive to send commands to the PBX connector. Usually, if the number is greater than this length, agents are logged into their home office (for example), so the connector cannot be used. dialler.ClickToCall.UDP.MaxTelActiveLength PBX Connector minimum number length for ClickToCall commands. The parameters dialler.ClickToCall.UDP.MaxNumberLength and dialler.ClickToCall.UDP.MinNumberLength determine which numbers will be dialled using the connector. | |
| CCARG-141 | 04.03.2018 | Report - Current Agent Performance Report - Title wrong | The title of the current agent performance report was wrong. This has been corrected. | |
| CCARG-140 | 03.03.2018 | TAPI Connector - new matching of telephone numbers | When status changes are reported by the TAPI connector, the following new schema is used: - first of all, try to match TelActive (the active telephone number of the agent) - next, try to match Tel followed by TelActive - finally, try to match TelActive followed by Tel to Tel6 This offers maximum flexibility in the configuration of agents in the system. | |
| CCARG-106 | 03.03.2018 | Call Transfer Group - Call Flow Problem when Call on Hold | When a call was on hold, and a call transfer to group was performed, this could cause the call not to be retrieved, or to be retrieved immediately. This problem has been fixed. | |
| CCARG-139 | 03.03.2018 | Auto-Logout remembers last agent telephone number | A new feature has been added, so that the system remembers the last telephone number an agent was logged into. When logging back in (for example after an auto-logout), the system will use the "remembered" telephone number when only the quick buttons (i.e. press "green" for logged in) are used. This behaviour can be disabled by enabling the resource "portal.Acd.Header.AutoLogout.ForgetLastTelActive" - which causes backwards compatible behaviour to be active. Updating a system will cause the backwards compatibility to be enabled - i.e. this feature must be actively enabled. | |
| CCARG-107 | 03.03.2018 | MiniClient - ACD Group Login Status now coloured | The login status in a particular ACD group is now coloured in the mini client. In addition to the "key" icon (allowing login / logout) now being red / green (showing the current status), a mouse-over hint is provided for other groups, to indicate why the function is not available - such as "read only in this group" or " not member of this group". | |
| CCARG-138 | 03.03.2018 | Acd Groups Report 4 - error in total number of calls | AcdGroupsReport 4 would sum all calls over all service numbers instead of individually, when more than one service number was selected. This caused the number of offered calls to be incorrect in all further calculations, and the report to be inconsistent in some columns. This problem has been fixed. | |
| CPPA-11 | 18.02.2018 | Innovaphone PBX Connector - New Features Call Transfer and Call Pickup | The Innovaphone PBX connector now detects call pickup by an agent via the PBX, and will accordingly transfer the call details in agent home to the picking up agent, and also a call transfer via the PBX, and will transfer the call details to the new agent. | |
| CCWMEYER-34 | 18.02.2018 | TAPI PBX Connector - Number Cleaner | Numbers which are reported by the TAPI PBX connector are now cleaned of all non-dialable characters without having to completely specify a regular expression in the configuration which performs the cleaning (which is quite tricky). | |
| COPTI-44 | 01.02.2018 | Duplicated Media-Events in Supervisor | Media-Events were incorrectly duplicated in the supervisor view Media Events and Media History - once for each group the supervisor was a member of. This problem has been fixed. | |
| JTELDEV-4823 | 28.01.2018 | Deleting a Client not Possible | It was not possible to delete a client due to data dependencies in the database. This problem has been fixed. | |
| CNFON-121 | 27.01.2018 | Agent Home - Call Recordings - unnecessary access token required | Access to agent home, call recordings required access to the token portal.Acd.AcdGroups.CallRecording (i.e. the right to configure recording in the ACD group). This has been removed. |
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