The NFON v2 Connector supports the following functions:

  • Monitoring of the configured extensions in the respective PBX 
    • Not registered
    • Idle
    • Occupied
    • Ringing

Portal Configuration

The new presence connector is created as a sysadmin in the Jtel Web Portal.

Give the connector a name, and select Nfon ExtensionsEvents API v2 as the connector type.

The connector settings are specified as XML.

Example:

NFON ExtensionsEvents API Presence Connector XML Settings
<?xml version="1.0" encoding="UTF-8"?>
<config>
	<implementation>
		<jar>
			<base>jtel-system-presence-connectors-nfon</base>
			<version>2.0</version>
		</jar>
		<class>de.jtel.system.presence.connectors.nfon.v2.NFONExtensionsEvents</class>
	</implementation>
	<parameters>
		<endpoint>https://providersupportdata.cloud-cfg.com/v1/extensions/phone/states</endpoint>
		<endpoint_auth>https://providersupportdata.cloud-cfg.com/v1/login</endpoint_auth>
		<endpoint_names>https://providersupportdata.cloud-cfg.com/v1/extensions/phone/data</endpoint_names>
		<user>INSERT_USERNAME_HERE</user>         
 		<password><![CDATA[INSERT_PASSWORD_HERE]]></password>
 		<tel_prefix></tel_prefix>
		<teams_connector_ip></teams_connector_ip>
		<teams_udp_port></teams_udp_port>
	</parameters>
	<behavior>
		<syncAcdUsers>0</syncAcdUsers>
		<syncPbxUsers>1</syncPbxUsers>
	</behavior>
</config>

Settings

Only the settings in the areas parameters and behavior may be adjusted:

SettingMeaningStandard Value
endpoint

The REST endpoint for the API for monitoring events.

https://providersupportdata.cloud-cfg.com/v1/extensions/phone/states

Note: no final /

endpoint_authThe REST endpoint for the API for acquiring the access token.
https://providersupportdata.cloud-cfg.com/v1/login

Note: no final /

endpoint_namesThe REST endpoint for the API to retrieve the extension names.
https://providersupportdata.cloud-cfg.com/v1/extensions/phone/data

Note: no final /

userThe username for the API.Provided by NFON.
passwordPassword for the API.Provided by NFON.
tel_prefixThe telephone prefix to be used to search the Teams users and set the presence Teams accordingly. (Valid from release 3.27)Provided by NFON.
teams_connector_ipThe hostname where the Teams connector is running. (Valid from release 3.27)acd-tel1
teams_udp_portThe UDP port of the Teams connector. (Valid from release 3.27)20645
syncAcdUsers

Whether the users from the PBX are automatically created as users in the ACD

Note: this feature is currently not supported.

0
syncPbxUsersWhether the users from the PBX are automatically created as PBX users in the ACD1
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