If calls are to be transferred to other colleagues in your organisation other than call center agents, they also must be configured in the system. An optional software connector reads all PBX extensions in your organisation and adds them to the portal, where they can be further modified by yourself. If a software connector is not in operation, you can create the extensions/users manually.

Choose Number Management - PB Users in the main menu, to view the table of PBX Users.

Use New in the toolbar to create a new PBX User. Entries can be changed by selecting Edit in the Action column. Provide the following information:

Name

User Name or Function

Dial Prefix

Optional additional digit(s) which are prefixed before the number is dialled

Dial Phone

The telephone number in the PBX system (extension number)

Monitor 1-4

The numbers of the extensions in the PBX, which should be monitored. Users
are only shown as free, if they none of the monitored telephones is busy or ringing.

User Info

Here additional information for the PXB user can de deposed.

Visible on Agent Home

Check this option, if the user should be available on agent home as a transfer target.

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